Dutch Speaking - Inbound Client Advisor For Eneco- Work Remote In Greece

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive monthly salary

13th and 14th salaries

Monthly performance bonus

Fully paid training

Health insurance

Fully remote in Greece

Career progression

Job summary

Mercier Consultancy Group seeks a Dutch-speaking inbound Client Advisor to assist customers for a major electricity producer and supplier in Greece. This remote role focuses on guiding clients through energy options, billing, and service inquiries while delivering high-quality support.

You will work from home in Greece, handling phone, email, and chat with a global team. Fluency in Dutch and prior customer service experience are essential, especially in energy or utilities.

Qualifications

• Native or fluent Dutch (spoken and written).
• EU passport or work permit for Greece (mandatory).
• Experience in customer service, preferably in energy or utility sectors.
• Strong digital literacy and ability to thrive in a remote work environment.
• Exceptional problem-solving and client retention focus.

Responsibilities

• Act as the primary point of contact for Dutch-speaking clients regarding energy supply contracts.
• Provide expert advisory on energy efficiency, consumption, and billing inquiries.
• Manage inbound communications via phone, email, and chat with professionalism and empathy.
• Process contract renewals and modifications for a leading electricity producer and supplier.
• Troubleshoot technical or administrative issues related to energy service delivery.
• Identify and upsell sustainable energy products and value-added services that meet client needs.

Skills

Dutch language

Customer service

Remote work

Problem solving

Tools

CRM software

Job description

at Mercier Consultancy Group

Dutch Speaking - Inbound Client Advisor (Electricity Producer & Supplier)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European BPO staffing, we specialize in high-impact career placements, offering exclusive access to the most sought-after Dutch-speaking jobs across the continent.

Job Overview

We are currently seeking a dynamic professional for the Dutch Speaking - Inbound Client Advisor (Electricity Producer & Supplier) position in Greece. This remote role offers an exceptional opportunity to represent a major player in the energy sector, providing expert guidance to customers regarding their electricity consumption, billing, and sustainable energy solutions while enjoying a flexible work-from-home lifestyle among the many professional jobs in Greece.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking clients regarding their energy supply contracts.
• Provide expert advisory services on energy efficiency, consumption patterns, and billing inquiries within the electricity sector.
• Manage inbound communication via phone, email, and chat with professionalism and empathy.
• Process customer contract renewals and modifications for a leading electricity producer and supplier.
• Troubleshoot technical or administrative issues related to energy service delivery.
• Identify and upsell sustainable energy products and value-added services that align with client needs.
• Maintain accurate records in the CRM system to ensure high-quality service standards.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport or work permit for Greece (mandatory).
• Previous experience in customer service, preferably within the energy or utility industry.
• Strong digital literacy and ability to thrive in a remote work environment.
• Exceptional problem-solving skills with a focus on client retention.
• Willingness to contribute to the growing sector of Dutch-speaking jobs in Greece.

Benefits

What We Offer

• Competitive Monthly Salary.
• Two extra full salaries per year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Training on energy sector products and systems.
• Comprehensive Health Insurance coverage.
• Fully remote working arrangement anywhere in Greece.
• And Much More: Career progression opportunities and a global team culture.

Life in Greece

Embarking on a career in Greece offers an unparalleled quality of life, defined by its Mediterranean climate, ancient history, and vibrant modern culture. When you secure one of our Dutch-speaking jobs in Greece, you gain the freedom to enjoy sun-drenched coastal views and a relaxed lifestyle that few other European destinations can match.

Working remotely within Greece allows you to experience the world-renowned culinary scene and hospitality of the Mediterranean while maintaining a high-level professional trajectory. Whether you choose to work from a serene island setting or a bustling urban neighborhood, Greece offers the perfect balance of professional growth and personal enrichment for every candidate we place.