Durable Equipment Coordinator

Children's Hospital Colorado; Colorado Springs (CO); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Competitive pay and benefits

Annual bonus program

Paid time off and retirement options

Job summary

Children's Hospital Colorado in Colorado Springs is looking for a Durable Medical Equipment (DME) Coordinator to coordinate DME needs across clinical settings and communicate with families and providers. This role emphasizes building workflows, securing equipment, and ensuring payer documentation is complete.

The candidate should have a high school diploma and at least one year of healthcare customer service experience; an Associate degree or higher can substitute for experience.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: At least one year of customer service in a healthcare setting.
• Equivalency: Associate or higher degree may substitute for experience on a year-for-year basis.

Responsibilities

• Liaises with patients, families, providers and internal and external parties to meet DME needs in clinical settings.
• Tracks, maintains, and orders DME products.
• Educates patients and families on DME options and expectations from the provider.
• Communicates and follows up with patients, families and community providers.
• Seeks to resolve issues and overcome barriers to care.
• Obtains all necessary documentation and authorization for payer requirements.
• Participates in departmental committees and projects as assigned.

Skills

Customer service

Healthcare setting

Communication skills

Education

High School Diploma

Associate degree substitution allowed

Job description

Job Overview

The Durable Medical Equipment (DME) Coordinator facilitates and coordinates DME related functions including securing DME, completing prior authorization request, completes appropriate documentation, and communicating and coordinating with patients and families.

Duties & Responsibilities

1. Liaises with patients, families, providers and internal and external parties in order to effectively and efficiently meet DME needs in a variety of clinical settings.
2. Tracks, maintains, and orders DME products.
3. Communicates with and provides education to patients and families on DME options, as well as expectations for the DME provider.
4. Communicates and follows up with patients, families and community providers.
5. Proactively works to resolve issues and to resolve barriers.
6. Ensures that all necessary documentation and authorization is obtained as it relates to payer requirements.
7. Participates in departmental committees and projects as assigned.

Minimum Qualifications

EDUCATION - High School Diploma or equivalent.

EXPERIENCE - One year of experience providing customer service in a healthcare setting.

EQUIVALENCY - An Associate or higher degree, in a related field, may substitute for the experience requirements on a year for year basis.

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $20.74 to $31.11

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age- identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

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Department: RT Shared Services

Status: Full-time, benefit eligible

Shift: Monday - Friday 8am to 5:30pm

Estimated Close Date: 10/04/2026

Location: Colorado Springs

Position Type: Regular