Dunkin' Resturaunt Shift Leader

Dunkin' Donuts; Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Job summary

Dunkin' Donuts in Las Vegas is seeking a Shift Leader to coach Crew Members across shifts, uphold brand standards, and deliver a great guest experience. You will set goals, assign tasks, motivate the team, and provide timely feedback to drive performance.

Excellent leadership and customer service skills are essential in a fast-paced cafe environment. The role offers flexible scheduling and opportunities for growth within the brand.

Qualifications

• Demonstrated leadership and coaching abilities.
• Strong customer service orientation.
• Ability to work in a fast-paced cafe/quick-service setting.

Responsibilities

• Coach Crew Members throughout the shift.
• Execute operational brand standards and ensure guest satisfaction.
• Provide timely feedback and set clear goals for the team.
• Manage staffing, assignments, and coverage during the shift.
• Maintain safety and sanitation standards.
• Foster teamwork and lead by example.

Skills

Leadership

Customer service

Teamwork

Communication

Job description

The Shift Leader will be responsible for coaching Crew Members throughout their shift, execute operational brand standards, and deliver a great guest experience! They set goals, provide job assignments, motivate others, celebrate successes and providing timely feedback.

Opening Shift: 4am-11am

Mid Shift 7am-2pm

Closing Shift: 11am-6pm

Why It’s Perfect for You:

• Flexible Scheduling – We work around your school/family schedules
• Earn While You Learn – Discounted tuition available through participating schools
• Build Your Resume – Learn teamwork, customer service, and leadership skills
• Growth Opportunities – Move up to shift leader or manager if you’re looking for more
• Free Drinks & Discounts – Stay fueled during your shift (and save on your faves)
• Great Pay – Compensation: Up to $20.00 per hour*

*Compensation includes an average tip of $4.50 per hour. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2026 reporting.

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment
• Excellent leadership skills, must be able to build and lead a team
• Stellar attendance record