Dunkin' Resturaunt Shift Leader

Dunkin' Donuts; Henderson (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible Scheduling

Earn While You Learn

Build Your Resume

Growth Opportunities

Free Drinks & Discounts

Great Pay

Job summary

Dunkin' Donuts in Henderson, NV seeks a Shift Leader to coach Crew Members, uphold brand standards, and deliver a great guest experience across opening, mid, and closing shifts. You’ll set goals, assign tasks, and provide timely feedback to drive performance.

Responsibilities include maintaining service speed and product quality while coaching the team, ensuring safety and sanitation, and fostering a collaborative environment. A strong attendance record and leadership mindset are essential.

Qualifications

• Experience leading a team in a cafe or quick-service restaurant.
• Ability to coach and motivate staff.
• Strong attendance and reliability.

Responsibilities

• Provide excellent guest satisfaction, service speed, and product quality.
• Coach and lead crew members during shifts.
• Meet safety and sanitation standards.
• Anticipate and understand guests’ needs and exceed their expectations.

Skills

Leadership

Guest service

Team collaboration

Communication

Job description

The Shift Leader will be responsible for coaching Crew Members throughout their shift, execute operational brand standards, and deliver a great guest experience! They set goals, provide job assignments, motivate others, celebrate successes and providing timely feedback.

Opening Shift: 4am-11am

Mid Shift 7am-2pm

Closing Shift: 11am-6pm

Why It’s Perfect for You:

• Flexible Scheduling – We work around your school/family schedules
• Earn While You Learn – Discounted tuition available through participating schools
• Build Your Resume – Learn teamwork, customer service, and leadership skills
• Growth Opportunities – Move up to shift leader or manager if you’re looking for more
• Free Drinks & Discounts – Stay fueled during your shift (and save on your faves)
• Great Pay – Compensation: Up to $20.00 per hour*

*Compensation includes an average tip of $4.50 per hour. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2026 reporting.

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment
• Excellent leadership skills, must be able to build and lead a team
• Stellar attendance record