Ductless/VRF Technical Service Manager (Northwestern US)

Carrier; Auburn (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

Carrier is seeking a Northwestern US Technical Service Manager to provide technical field support and training for Ductless and VRF products. The role covers pre- and post-sales technical support to internal and external customers, with travel across Washington, Oregon, Idaho, and California.

The position is hands-on, focusing on installation, start-up, troubleshooting, and controls integration. It requires strong communication with distributors, contractors, and Carrier offices to ensure

Qualifications

• Must perform hands-on technical installation and service training for contractors and technical service managers.
• Provide troubleshooting assistance to customers and internal teams.
• Coordinate warranty-related and service-related issues with distributors and offices.

Responsibilities

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices.
• Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers.
• Develop training materials for technical meetings and distributor events.
• Provide onsite Jobsite assistance for installation, troubleshooting, and start up.

Skills

Troubleshooting

Technical training

Customer support

Field service

Travel ability

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.

The Ductless/Variable Refrigerant Flow (VRF) Northwestern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRF products and ancillary products marketed and sold in the northeast US. This position is responsible for pre-and post-sales technical support and training to both internal (Carrier) and external (distributor, contractor and end-user) customers. This position will have a high level of interaction with internal/external customers for training and problem resolution. This position is responsible for assuring customer product satisfaction by working with internal/external customers to coordinate warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues. Occasional travel throughout North America will be required. This is a hands-on technical service, engineering, and training position; it does not involve sales, business development, or account acquisition. Territory Coverage & Travel: Requires regular travel and on-site field support across Washington, Oregon, Idaho, and California.

General Responsibilities

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.
• Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.
• Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls.
• Develop training materials to present at technical meetings and distributor/dealer events.
• Provide onsite Jobsite assistance for installation, troubleshooting, and start up.
• Work closely with factories and product managers to refine and enhance the product offering to best support contractors’ needs and simplify technical service processes.
• Use system software to start-up and troubleshoot projects.
• Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution.
• Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.
• Track and report monthly expenses.
• The incumbent in this role will be responsible for complying with Carrier’s Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements.

Carrier is an Equal Opportunity Employer.