Ductless/Variable Refrigerant Flow (VRF) Technical Service Manager (Northwestern US)

Carrier; Midland (TX); Remote; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Disability insurance

Life insurance

Tax-advantaged accounts

Tuition assistance

Job summary

Carrier is seeking a Northwestern US Technical Service Manager to deliver hands-on VRF and Ductless technical support and training across a broad field network. You will engage with distributors, contractors and customers to resolve warranty issues, start-ups, and controls integration while refining service processes.

The role requires strong technical presentation skills, travel up to 75%, and collaboration with factories and product managers to optimize offerings for contractors.

Qualifications

• Bachelor’s degree with VRF/Ductless field experience or 7+ years VRF/Ductless field experience.
• Willing and able to travel up to 75% of the year; must have a quiet remote space with high-speed internet.
• Travel readiness and ability to work in a fast-paced, challenging environment.

Responsibilities

• Provide troubleshooting assistance to customers and internal teams via phone, email, and on-site visits.
• Conduct multi-day hands-on training for contractors and other technical service managers.
• Develop training materials for technical meetings and distributor/dealer events.

Skills

VRF/Ductless field experience

Training & presentations

Troubleshooting skills

Strong communication

Education

Bachelor’s degree with VRF/Ductless field experience

7+ years VRF/Ductless field experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Ductless/Variable Refrigerant Flow (VRF) Technical Service Manager (Northwestern US)This site uses cookies. By continuing to use it you are agreeing to use cookies. For more information on how we use cookies, go to our Website and Internet Policy.### Ductless/Variable Refrigerant Flow (VRF) Technical Service Manager (Northwestern US)Apply: Onsite: Florida, US, Remote: California, US, Remote: Idaho, US, Remote: Washington, US, Remote: Oregon, US, Remote: Full time: Posted Today: 30220870**About Carrier**Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.The Ductless/Variable Refrigerant Flow (VRF) Northwestern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRFproducts and ancillary products marketed and sold in the northeast US. This position is responsible forpre-and post-sales technical support and training to both internal (Carrier) and external (distributor,contractor and end-user) customers. This position will have a high level of interaction with internal/externalcustomers for training and problem resolution. This position is responsible for assuring customer productsatisfaction by working with internal/external customers to coordinate warranty-related issues, trainingissues, equipment start-up, controls integration, and service-related issues. Occasional travel throughoutNorth America will be required.***This is a hands-on technical service, engineering, and training position; it does not involve sales, business development, or account acquisition.*** **Territory Coverage & Travel:** Requires regular travel and on-site field support across Washington, Oregon, Idaho, and California.**General Responsibilities*** Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.* Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.* Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls* Develop training materials to present at technical meetings and distributor/dealer events.* Provide onsite Jobsite assistance for installation, troubleshooting, and start up.* Work closely with factories and product managers to refine and enhance the product offering to best support contractors’ needs and simplify technical service processes.* Use system software to start-up and troubleshoot projects.* Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution.* Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.* Track and report monthly expenses.* The incumbent in this role will be responsible for complying with Carrier’s Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements.Carrier is an Equal Opportunity Employer.**Level of Responsibility*** Responsible for several components of the project or a complex component of a larger project.* Contributes to their team or department by applying their knowledge of one or more functional areas.* Fully developed professional able to work without direct guidance or daily direction from others.* Has in-depth technical knowledge and communications skills required of the discipline and role.**Required Qualifications*** Bachelor’s degree with 4+ years of VRF or Ductless field experience,-***OR-*** 7+ years of VRF or Ductless field experience.* Valid driver’s license and clean driving record.* Able and willing to travel up to 75% of the year.* Willing and able to travel frequently and sometimes on short notice in support of customer needs.* Must have a quiet remote space with high-speed internet to work from when not traveling.**Preferred Qualifications*** Technical support experience, supporting both VRF & Ductless equipment.* VRF (Variable Refrigerant Flow) Controls integration experience.* Preferred location can be any of the following states: WA, OR, ID, CA* Ideal candidates will reside in the Northwestern US, with accessibility to an airport hub.* Proven experience demonstrating excellent conflict resolution, negotiation, and problems* solving skills in high pressure and challenging environments.* VRF (Variable Refrigerant Flow) and Ductless equipment service experience.* Experience troubleshooting all aspects of commercial applied HVAC systems.* Experience in quality improvement position working with warranty data/systems.* Experience in working in a position requiring technical presentations.* Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).* Proven examples of demonstrating strong written and verbal communication skills.* Qualified candidates will need to be a highly motivated self-starter, and willing to work in a fast-paced and challenging environment. Relocation will not be required.**Pay Range**The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.**Other Compensation**This position is entitled to short-term cash incentives, subject to plan requirements.**Benefits**Employees are eligible for benefits, including:* **Health Care Benefits**: Medical, Dental, Vision; Wellness incentives* **Retirement Benefits*** **Time off and Leave**: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation* **Disability**: Short-term and long-term disability* **Life Insurance and Accidental Death and Dismemberment*** **Tax-Advantaged Accounts:** Health Savings Account; Health Care Spending Account; Dependent Care Spending Account* **Tuition Assistance****To learn more about our benefits offering, please click here** **Work with us | Carrier Corporate****.** The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.**Carrier EEO Statement and Accommodations Process**Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.**Application Deadline**Applications will be accepted for at least 3 days from Job Posting Date: 4 November 2026**Job Applicant's Privacy Notice**Please click on the link to review the Job Applicant Privacy Notice.**Use of AI**Technology-enabled tools may support parts of the recruitment process, with oversight by people.*At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.*