Dual Specialist

Opensity Solutions; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Opensity Solutions is seeking a Dual Specialist to support streamlining administration of business operations for our clients. The role is onsite with a nocturnal shift (M-F 8:00 pm - 5:00 am PDT) based at an Opensity facility.

The candidate will create and edit complex documents, maintain confidentiality, and coordinate special projects while using Microsoft Office, PDF tools, and transcription software. Strong proofreading, attention to detail, and independent work ethic are essential.

Qualifications

• HS Diploma or GED required; associate or bachelor’s preferred.
• 3+ years in document outsourcing or legal industry preferred.
• Strong MS Office knowledge and ability to learn new tools quickly.

Responsibilities

• Create, revise, reformat, and convert documents using MS Office, PDFs, and transcription software.
• Prepare and edit complex documents, spreadsheets, and charts.
• Provide coordination and administrative support for special projects.

Skills

MS Office proficiency

Attention to detail

Independent worker

Education

HS Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Adobe Acrobat

Kofax

Job description

About Us: Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. A Dual Specialist is a valuable team member that supports streamlining administration of business operations for our clients. Dual Specialists possess a desire to review client firm legal and marketing documents and the ability to provide technical expertise to assignments and mentorship to both Document Specialists and clients. This position is [located at an Opensity facility. SHIFT: M-F 8:00 pm - 5:00 am PDT (ONSITE ROLE)

RESPONSIBILITIES

• Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software
• Prepare and edit complex documents, spreadsheets, charts
• Provide coordination and administrative support for special projects
• Efficient handling of time sensitive and confidential materials
• Perform document diagnostic activities related to troubleshooting documents inconsistencies
• Transcribes audio and digital dictation including deposition transcripts as required
• Spell check, proofread and/or cross-check documents to ensure accuracy and completeness
• Proofread documents for errors in typing, spelling, grammar, syntax, punctuation and formatting
• Support coordination efforts of incoming and outgoing work as necessary
• Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications
• Provide feedback and insight into each team member's performances when requested
• Promote and encourage teamwork, confidence, and positive attitudes
• Provide directions, instructions, and guidance to the team
• Assist with reviewing re-works or poor job outputs from team members

REQUIREMENTS

• HS Diploma or GED, associate or bachelor's degree preferred
• 3+ years working in document outsourcing or legal industry preferred
• Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning
• Copywriting experience helpful
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus
• Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading
• Knowledge of current formats and citation protocols: The Chicago Manual of Style, The Bluebook and California Style Manual
• Knowledge of proofing marks and procedures
• Knowledge of working with the AP style guide
• Experience with following and memorizing corporate brand guidelines
• Ability to work through complex document markups and instructions in a timely manner
• Ability to organize and prioritize multiple assignments
• Ability to excel under pressure within established timeframe and provide quality work product
• Possess strong communication, interpersonal, teamwork and customer service skills

#LI-NL1

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided. Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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