Dual Site Leader

Immersive Gamebox; Oak Brook (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Mental Health Support

Early Game Access

Job summary

Immersive Gamebox is seeking a seasoned Dual Site Manager to lead River North and Oakbrook venues in Chicago. You will drive guest engagement, operational excellence, and profitability across two locations while building a strong brand culture.

You will oversee daily venue operations, manage P&L, recruit and develop teams, and partner with Marketing, HR, and Tech to align initiatives for growth and guest satisfaction. This role is on-site and requires weekend coverage.

Qualifications

• 2+ years as General Manager or Multi-Site Manager in hospitality, retail, or location based entertainment.
• Experience driving profitability and guest satisfaction.
• Experience managing P&L, staffing schedules, labor costs, and POS.
• Strong safety protocols and venue operations knowledge.
• Ability to lead multiple teams across locations.

Responsibilities

• Lead teams across two venues and foster customer service excellence.
• Manage on-site venue operations, guest service, and retail experiences.
• Drive local marketing and event planning to boost bookings and foot traffic.
• Own budget, payroll, scheduling, POS, and P&L across both venues.
• Monitor revenue, guest satisfaction, and labor performance.
• Handle guest and group sales inquiries with confident communication.
• Cover solo shifts to support lean labor strategies.
• Ensure safety, maintenance, brand standards, and regulatory compliance.
• Hire, onboard, coach, and develop talent across both teams.
• Collaborate with Marketing/HR/Tech to align operations with brand and tech improvements.
• Build relationships in local communities.
• Lead pre-opening and launch of River North with recruitment and training.
• Balance priorities across two venues with consistent standards.

Skills

Leadership

Profitability

P&L Management

Staffing & Scheduling

Operations Management

Customer Service

Event Planning

Marketing

CRM / POS familiarity

Team Development

Tools

CRM software

POS systems

Scheduling software

Job description

Full-Time | On-Site | Weekend and Holiday Availability Required

Location:Chicago IL, covering River North and Oakbrook Center

Target Start Date:ASAP

About Us

Immersive Gamebox is a fast growing leader in location based entertainment. Our social gaming experiences are redefining what it means to play together, using cutting edge technology and a whole lot of fun. With more than 25,000 five star TripAdvisor reviews and recognition in the top ten percent of attractions worldwide, we’re just getting started.

We’re growing our presence in Chicago across River North and Oakbrook Center. Oakbrook is an established operating venue, while our upcoming River North location is currently under construction. This is an opportunity to lead an existing business while helping shape, launch, and build the culture of a brand new venue from the ground up.

What We’re Looking For

We’re seeking a passionate, experienced Dual Site Manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments and are inspired by guest engagement, team leadership, and growing a business, all with an eye on guest satisfaction and profitability. You are equally comfortable setting strategy across two venues and being hands on when the business needs you.

Job Purpose

You will serve as the business leader and brand ambassador across our River North and Oakbrook venues. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance (P&L) across both locations. You’ll partner with your Area Manager, Central Office, and cross functional teams including Marketing, HR, and Tech to drive growth, monitor KPIs, and deliver a top tier experience at both venues.

Key Info

• Salary: $50,000 to $60,000
• Bonus: Up to 10 percent annual performance incentive
• Probation: All new hires are subject to a 90 day probationary period. During this time, performance, reliability, and team fit will be assessed to determine continued employment.

What You’ll Do

• Lead high performing teams across both venues and foster a culture of customer service excellence, operational consistency, accountability, and engagement
• Manage daily on site venue operations, customer service, and retail experiences across River North and Oakbrook in a fast paced environment
• Drive local marketing initiatives and event planning, including school breaks, holidays, and community events, to boost bookings and foot traffic
• Own budget management, payroll, labor scheduling, POS operations, and profit and loss oversight across both venues
• Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, internal reviews, and labor performance
• Handle and convert guest and group sales inquiries through confident, responsive sales communication
• Cover solo shifts when needed to support lean labor strategies and ensure smooth operations
• Ensure compliance with all safety standards, venue maintenance policies, brand standards, and local, state, and federal regulations
• Hire, onboard, coach, and develop talent across both teams to support performance and succession planning
• Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements
• Build relationships in both local communities
• Play an active leadership role in the pre opening and launch of River North, including team recruitment, onboarding, training, operational readiness, and establishing strong venue standards from day one to enhance visibility and brand reputation
• Balance priorities across two venues while maintaining consistent standards, communication, and execution

What We Need From You

Required Experience

• Minimum 2 years as a General Manager, Multi Site Manager, or equivalent leadership role in hospitality, retail, or location based entertainment
• Proven track record of driving profitability, customer service, and guest satisfaction
• Experience managing P&L, staffing schedules, labor costs, and POS systems
• Strong understanding of safety protocols and venue operations
• Proven ability to lead and develop multiple teams while maintaining consistent standards across locations

Preferred Experience

• Experience in food and beverage or sales heavy environments
• Tech savvy with familiarity using CRM, POS, and scheduling software
• Skilled in local marketing tools including social media campaigns, community outreach, and promotional events
• Experience balancing multiple locations, competing priorities, and different team needs
• Inspiring leader who motivates through clear communication and accountability
• Business minded decision maker with analytical insight and strategic focus
• Calm, quick thinking under pressure in a dynamic, customer facing environment
• Attention to detail, especially regarding guest experience and operational excellence
• Strong time management and organization across multiple locations
• Driven by growth, with the ability to build, scale, and elevate performance across both venues
• Medical and dental insurance
• Paid vacation and holidays
• Mental health support through our Employee Assistance Program
• Early access to games and product testing