Director of Operations

Fieldhouse; Marion (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k)

Job summary

Mammoth Fieldhouse Marion is seeking a Director of Operations to lead all venue functions, from guest experience to financial performance. You own the P&L, set service standards, and build a leadership team that can run the business in your absence.

This floor-forward role requires hands-on leadership during peak hours and strategic oversight of budgets, scheduling, safety, and compliance. You will drive leagues, private events, and programs while maintaining Unreasonable Hospitality.

Qualifications

• 5+ years in hospitality, entertainment, or venue management, including 3+ years as Director of Operations or senior leader.
• Proven P&L ownership in high-volume food/beverage/entertainment operation.
• Demonstrated success building and leading cross-department teams.
• Deep F&B knowledge across kitchen, bar, events, and catering.

Responsibilities

• Own the venue P&L end to end with focus on profitability and growth.
• Build the leadership bench and coach department managers.
• Lead daily pre-shift huddles and weekly leadership meetings.
• Maintain Unreasonable Hospitality standard across all departments and shifts.
• Partner with Events, F&B, Marketing to grow leagues, memberships, and private events.
• Ensure compliance with health, safety, and alcohol service regulations.

Skills

P&L ownership

Team leadership

Hospitality ops

POS systems

Budgeting/forecasting

Communication

Tools

POS systems

Scheduling software

Reporting systems

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Director of Operations

Mammoth Fieldhouse | Marion, IL

Full-Time | Exempt | Reports to Executive Leadership

About Mammoth Fieldhouse

Mammoth Fieldhouse is a competitive social venue where sport, food, and community share one roof. Pure Putt. Flight Deck. Pickleball. Battle Bats. A scratch kitchen and a full bar built to stand on their own. Open play, leagues, tournaments, and private events, all night, every night.

Three rules run our buildings: No Sidelines, No Spectators. Elite Isn't Exclusive. Competition Is Community. Everyone plays, everyone belongs, and a good time beats a good score.

About the Role

The Director of Operations runs the entire venue. You own the P&L, set the service standard, build and develop the leadership team, and hold the culture that makes this place work.

This is a floor-forward leadership role. You spend peak service in the building with your team, and the rest of your week in the numbers, in one-on-ones, and in front of your department managers. When the venue performs, the team performs with you. When something breaks, it stops with you.

Mammoth Fieldhouse Marion runs as one operation, not several departments that share an address. Food and beverage, kitchen, bar, guest services, events, and every game in the building report through you.

What You'll Own

Financial Performance

Own the venue P&L end to end. Revenue, labor, COGS, and operating expense, with a standing focus on profitability and long-term growth.

Build and defend the annual operating budget. Forecast weekly and manage to it.

Approve all department schedules against the sales forecast. Final approver on payroll, overtime, and punch corrections.

Own cash handling, POS reconciliation, inventory receiving, and end-of-day deposits.

Team and Culture

Build the leadership bench. Hire, coach, and retain department managers who can run the building when you are not in it.

Hold consistent one-on-ones with every salaried manager. Develop them on purpose, not by accident.

Lead the daily pre-shift huddle and the weekly leadership meeting. Every teammate walks onto the Field knowing the plan.

Own recognition. Celebrate teammate wins loudly and every week.

Guest Experience

Set and enforce the Unreasonable Hospitality standard in every department, every shift.

Serve as the final escalation point for guest recovery above the frontline authority threshold.

Own the scores. Monitor feedback and ratings, find the pattern behind the complaint, and coach to it.

Maintain visible presence on the floor during peak service. This is non-negotiable.

Revenue Growth

Grow repeat play: leagues, tournaments, memberships, and programming that turn a first visit into a standing reservation.

Partner with Events on private buyouts, corporate functions, league nights, and social bookings. Protect the guest experience while growing the book.

Partner with the F&B Manager on menu development, beverage program, and bar performance.

Work with marketing on the programming calendar and on filling the slow parts of the week, not just the busy ones.

Operations, Facility, and Compliance

Own daily open-to-close readiness across the full venue: bar, kitchen, Pure Putt, Flight Deck bays, Pickleball courts, and Battle Bats cages.

Conduct or delegate the safety walkthrough at the start of every shift. Own the preventive maintenance schedule and approve all work orders.

Monitor pacing all service: bay and court turnover, wait times, ticket times, and bar throughput.

Ensure full compliance with health, safety, and alcohol service regulations across every department. Certifications current, always.

Executive Partnership

Serve as the primary contact for ownership and senior leadership on venue performance.

Lead special projects and strategic initiatives as directed by executive leadership.

Your First Year

First 30 Days: You know every teammate by name, every line of the P&L by heart, and every weak point in the operation by evidence. You deliver a written assessment with a ranked plan.

First 90 Days: Leadership bench is complete and coached. Service standards are live and visible in every department. Guest scores are trending up. Labor and COGS are inside target.

First Year: Profitable and on budget. Turnover below market. A growing league, membership, and events book. And a reputation across Southern Illinois that makes this the default plan on a Friday night.

What You Bring

• 5 or more years in hospitality, entertainment, or venue management, including 3 or more as a Director of Operations or senior leader.
• Proven P&L ownership in a high-volume food and beverage or entertainment operation.
• Demonstrated success building and leading teams across multiple departments at once.
• Deep food and beverage knowledge across kitchen, bar, events, and catering.
• Financial fluency: budgeting, forecasting, cost control, and margin management.
• Communication and coaching range. You can inspire a room and hold it accountable.
• Working command of POS, scheduling, and reporting systems.
• ServSafe certification or equivalent food safety credential preferred.
• A flexible schedule. Nights, weekends, and holidays are part of the game at this level.
• 21 years of age or older.

Preferred

• You have opened a venue from construction through the first year.
• You come from competitive social entertainment (golf, bowling, racquet sports, gaming, or similar) as well as traditional restaurants.
• You have built a leadership bench that outlasted your tenure.
• You have grown an events and catering book, not just managed one.

Working Conditions

• Must be able to lift up to 50 pounds.
• Extended periods of standing and moving throughout the venue for the duration of a shift.
• Exposure to kitchen environments, including heat, cold storage, and commercial kitchen equipment.
• Regular computer operation.
• Facility has intermittent noise.

What We Offer

• Competitive base salary plus a performance-based bonus tied to results you control.
• Paid time off.
• Food, beverage, and gameplay privileges.
• A leadership seat in a growing brand. More Fieldhouses are coming, and we promote the people who build them well.

Mammoth Fieldhouse Marion is an equal opportunity employer. We hire on merit, character, and the ability to make people feel like they belong here.