Dual Security Officer

StepStone Hospitality; Rocky Mount, Northern (NC, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

StepStone Hospitality operates the Courtyard and Residence Inn by Marriott in Rocky Mount, NC. A full-time third-shift Security Guard is needed to patrol, observe, and protect guests and staff while maintaining calm, courteous service.

The role requires vigilance, strong communication, and the ability to handle emergencies. Prior security experience and a high school diploma are preferred.

Qualifications

• Must be available for third shift.
• 1 year security experience required.
• High School diploma required.
• Knowledge of legal guidelines for area security and public safety.
• Familiarity with report writing and surveillance systems.
• Excellent surveillance and observation skills.
• Tech-savvy with security systems.

Responsibilities

• Patrol lobby, corridors, and common areas.
• Confer with management, interview guests and associates to detect infringements or disturbances.
• Patrol public areas to detect fires and unsafe conditions.
• Warn or eject troublemakers and caution careless persons.
• Obtain assistance for accident victims and file reports.
• Notify staff of suspicious persons and situations.
• Assist management and officers in emergencies.
• Check rooms of guests suspected of nonpayment and secure belongings.
• Establish procedures for fire prevention, guarding, and safety.
• Respond to guest requests and questions courteously.

Skills

Customer Service

Surveillance

Communication

Report Writing

Security Experience

Education

High School Diploma

Tools

Surveillance Systems

Job description

Description

The Courtyard and Residence Inn by Marriott Hotel is currently seeking a full-time third shift Security Guard to join our Security team at our StepStone Hospitality managed hotel. The security guard assists in proper building security patrol and surveillance of hotel premises in effort to protect employees as well as hotel guests. The position is responsible for detecting suspicious behavior and preventing vandalism, thefts or criminal behavior.

Scheduled hours will be Tuesday to Saturday overnight. Weekdays, weekends, and holidays are required.

The ideal candidate should have excellent communication skills, physical dexterity and an active sense of curiosity about the world around them.

Responsibilities:

• Patrol lobby, corridors, and common areas.
• Confer with management, interview guests, associates, and others to detect infringements, disturbances, complaints, theft, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions, and damaged or inoperative safety equipment.
• Warn or eject troublemakers and caution careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• Enter and check rooms of guests suspected of nonpayment of bill to confirm suspicions and remove remaining personal property.
• Establish and supervise operational procedures for activities such as fire prevention and fighting, traffic control, guarding and patrolling physical property, orienting and monitoring personnel involved with classified information, and investigation of accidents and criminal acts.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• Must be available third shift
• Security certification nice but not required.
• Customer Service: 1 year (Preferred)
• Security: 1 year (Required)
• Proven experience as security officer or guard
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Tech-savvy with experience in surveillance systems
• High School diploma is required