Dual Hotel Sales & Service Coordinator

McKibbon Hospitality; Florida; On-site; USD 45,000 - 60,000; Full time

Job summary

McKibbon Hospitality is seeking a Sales and Service Coordinator for the Wildwood / Lady Lake market to drive revenue across two hotels. You will work with the Director of Sales and Market Director of Sales to identify opportunities, maintain client relationships, and uphold the company’s guiding principles.

The role involves daily sales activities, calendar management, and collaboration with operations to support budgets and guest satisfaction.

Responsibilities

• Generate revenue for two or more hotels as assigned by the DOS/MDOS.
• Maintain relationships with management companies, property owners, and clients.
• Support guest experience and satisfaction in all operations.
• Enter all sales activities daily into Delphi with accuracy.

Job description

Dual Hotel Sales & Service Coordinator | Home2 Suites by Hilton# Dual Hotel Sales & Service CoordinatorHome2 Suites by HiltonHome2 Suites Wildwood FL## Job Description*Wildwood / Lady Lake Market: Hampton Inn and Suites and Home2 Suites by Hilton*What Makes a Sales and Service Coordinator for a Dual Hotel or Cluster Market with McKibbon Hospitality?As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of two or more hotels while embodying *McKibbon’s Guiding Principles*. Reporting to the Director of Sales/Market Director of Sales, the Sales and Service Coordinator will be responsible for maintaining the highest level of competencies to help the hotel(s) achieve its business goals.A Day in the Life:* Responsible for sales and revenue generation for segments assigned by the Director of Sales/Market Director of Sales.* Maintain compliance and stay up to date on new sales initiatives for the brand(s) and company.* Maintain positive relationships with the management company, property owners, and clients.* Support guest experience and satisfaction in all operations.* Act as the face of the properties by being actively involved in the local community.* Check and respond to emails and voicemails daily in a timely manner.* Participate in Daily Sales Stand-Up or as directed by the Director of Sales/Market Director of Sales.* Come prepared and participate in weekly sales meeting and be engaged in the strategic discussions.* Come prepared and participate in weekly revenue generation call as directed by DOS/MDOS.* Review daily Delphi calendar (account, group, and function traces).* Review Delphi task manager for past-due traces.* Enter all sales activities daily into Delphi in an accurate and concise way. (traces, QIC, lost business).* Review McKibbon Hospitality’s daily report(s) and prepare proactive sales approach based on findings. (In-house guest ledger/arrival list/booking report)* Research and prospect leads assigned by DOS/MDOS.* Prospect to set appointments/joint appointments/tours to uncover business opportunities and secure bookings.* Proactive sales efforts on new and existing accounts as assigned by the Director of Sales/Market Director of Sales.* Greet all assigned in-house meetings and groups.* Set-up/maintain group block on group/function schedules.* Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.* Attend sales training as recommended by your general manager and DOS/MDOS.