Dual Hotel Operations Manager

McKibbon Hospitality; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Pet Insurance

Disability insurance (short and long‑‑

Paid time off and holidays

Tuition assistance

401K with 50% match up to 10%

Associate referral program

Brand and company training

Job summary

McKibbon Hospitality is seeking an Operations Manager at our Wilmington property to supervise front desk, housekeeping, F&B and maintenance teams, controlling expenses while maintaining superior service standards.

You will hire, train, and coach staff, schedule coverage, monitor performance, and ensure guest satisfaction through proactive problem solving and timely responses to inquiries and concerns.

Qualifications

• Experience in hotel operations and guest service leadership.
• Proven ability to manage departments to meet brand standards.

Responsibilities

• Supervise associates across front desk, housekeeping, F&B and maintenance.
• Manage expenses and assist in budgeting under GM guidance.
• Ensure guest satisfaction and address issues promptly and professionally.
• Lead scheduling and staff motivation to achieve high performance.
• Oversee compliance with brand standards and company policies.
• Train and onboard new employees and develop internal talent.
• Collaborate with Executive Housekeeper and other leaders on operations.

Skills

Front desk operations

Guest service

Team leadership

Budget management

Staff training

Communication

Problem solving

Brand standards

PMS systems

Tools

PMS systems

Job description

# Dual Hotel Operations Manager* English* ***Operations Manager will be responsible for supervising associates, managing expenses and maintaining high service standards in all departments including front desk, housekeeping, food and beverage and maintenance.**** ***Responsible for ensuring smooth and efficient delivery of all hotel services to guests.**** ***Maintain a high level of cleanliness, service and guest satisfaction throughout the property.**** ***Assist in hiring, training and onboarding new employees to ensure adherence to company policies, procedures and brand standards.**** ***Schedule, motivate and lead staff to ensure property coverage and achieve high performance, customer service excellence, and operations efficiency.**** ***Monitor and evaluate staff performance, providing feedback and coaching as needed.**** ***Ensure guest satisfaction by addressing guest concerns, complaints, and requests in a timely and professional manner.**** ***Regularly review guest feedback and ratings, using insights to enhance service quality.**** ***Assist in managing the hotel's operating budget by monitoring expenses based on guidance from the general manager.**** ***You will assist with sales and champion the Daily Sell Strategy.**** ***You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.**** ***You will support guest experience and satisfaction in all operations ensuring problem resolution.**** ***Depending on your department of responsibility, you may be responsible for conducting daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.**** ***Depending on your department of responsibility, you may be responsible for overseeing the Market (fully stocked, weekly inventory, place orders).**** ***Depending on your department of responsibility, you will assist the Executive Housekeeper, inspecting guest rooms and public areas.**** ***Depending on your department of responsibility, you may be responsible for maintaining and managing F & B Inventories, and ordering.**** ***You will fill in where and when needed, in positions throughout the hotel operation.**** ***Ensure proper documentation and reporting of guest and associate incidents or accidents.**** ***Operations Manager will act as MOD when scheduled in the absence of the General Manager or Assistant General Manager.**** ***Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.**** ***Experience working in a hotel as a front desk representative (or equivalent)**** ***Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)**** ***The ability to work weekends, holidays, and evenings.**** ***The ability to ensure that hotel policies and brand standards are followed.**** ***Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.**** ***Excellent communication and problem-solving skills both written and verbal.**** ***The skills and experience to lead a team to consistently deliver exceptional guest service.**** ***Maintaining positive relationships with associates to drive associate satisfaction**** ***Knowledge of hotel management PMS systems.**** ***Customer focused with a passion for providing exceptional service.**** ***Ability to work under pressure and handle difficult situations professionally.**** Comprehensive benefits package including medical, dental, and vision* Life insurance* Pet Insurance* Short and long-term disability* Paid time off and holidays* Tuition assistance* Competitive Compensation with incentives *(incentives vary by position)** 401K Savings Plan, 50% matching up to 10% of compensation* Associate referral program* Brand and company training classes, workshops and conferences for career growth and development *(varies by position)*I can help you apply to the Dual Hotel Operations Manager role at 5001 Market Street, WILMINGTON NC 28405.Sarah said,I can help you apply to the Dual Hotel Operations Manager role at 5001 Market Street, WILMINGTON NC 28405.