DTC eCommerce Growth Director (Hybrid)

Hollander; Boca Raton, Northern (FL, KY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical plan (HSA)

Dental coverage

Vision coverage

Company-paid life insurance

Long-term disability coverage

401(k) with company match

Paid time off

Holidays and floating holiday

FSA/HSA options

Employee discounts

Job summary

Hollander in Boca Raton, FL, is seeking an eCommerce Senior Director to lead Direct-to-Consumer growth across owned brands, including RestfulNights.com and Down Lite Bedding. You’ll own revenue, profitability, and customer acquisition while guiding cross-functional teams in marketing, operations, and analytics.

The role requires strategic leadership, deep eCommerce expertise, and a track record of scaling high-growth digital businesses.

Qualifications

• Bachelor's degree in Business, Marketing, eCommerce, Finance, or related field.
• 7+ years of progressive leadership experience in direct-to-consumer, eCommerce, digital commerce, or omnichannel businesses.
• 5+ years of experience with direct responsibility for revenue, profitability, and business performance.
• Proven success scaling eCommerce businesses and delivering measurable revenue and profit growth.
• Experience developing and executing growth strategies supported by strong financial results.
• Hands-on experience with Shopify Plus, website migrations, replatforming initiatives, or digital transformations.
• Strong background in performance marketing, paid media, SEO, CRM, customer acquisition, and retention strategies.
• Demonstrated financial acumen, including budgeting, forecasting, and business planning.
• Experience managing agencies, technology partners, and strategic vendors.
• Excellent leadership, communication, presentation, and relationship management skills.

Responsibilities

• Develop and execute the long-term eCommerce and DTC growth strategy aligned with company objectives.
• Own and drive revenue growth, profitability, and overall channel performance.
• Build annual business plans, budgets, forecasts, and growth roadmaps.
• Present business results, strategic initiatives, and investment recommendations to executive leadership.
• Identify new growth opportunities, technologies, platforms, and partnerships.
• Maintain full ownership of DTC financial performance, including revenue, margins, expenses, and profitability.
• Establish and monitor key business metrics and performance targets.
• Evaluate investments in marketing, technology, and operational initiatives to maximize ROI.
• Drive accountability and execution against financial goals.
• Lead the strategic direction and continuous optimization of our eCommerce platforms.
• Oversee major website enhancements, platform migrations, and digital transformation initiatives.
• Improve conversion, customer engagement, personalization, and overall user experience.
• Partner with internal teams and external vendors to ensure scalable and secure digital solutions.
• Lead customer acquisition strategies across paid search, paid social, affiliate marketing, SEO, and emerging digital channels.
• Optimize marketing performance through key metrics including ROAS, CAC, AOV, conversion rate, and customer lifetime value.
• Develop scalable growth programs that drive profitable customer acquisition and retention.
• Explore innovative digital marketing and social commerce opportunities.
• Lead lifecycle marketing, CRM, and retention strategies to increase repeat purchases and customer loyalty.
• Develop customer segmentation, personalization, and loyalty initiatives.
• Leverage customer data and analytics to improve engagement and lifetime value.
• Partner with teams to enhance marketing automation capabilities and customer insights.
• Establish dashboards and KPIs that provide visibility into revenue, marketing effectiveness, customer behavior, and profitability.
• Analyze trends and opportunities to support data-driven decision making.
• Translate complex data into actionable business recommendations for leadership.
• Build, develop, and mentor a high-performing eCommerce organization.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Lead cross-functional initiatives that support growth and customer experience excellence.
• Serve as the organization's subject matter expert for digital commerce and DTC best practices.

Skills

Leadership

Revenue growth

Strategic thinking

Performance marketing

CRM

SEO

Paid media

Budgeting

Vendor management

Communication

Education

Bachelor's degree in Business, Marketing, eCommerce, Finance, or related field

MBA or advanced degree (preferred)

Tools

Shopify Plus

Website migrations

Replatforming initiatives

Job description

Hollander in Boca Raton, FL, is seeking an eCommerce Senior Director to lead Direct-to-Consumer growth across owned brands, including RestfulNights.com and Down Lite Bedding. You’ll own revenue, profitability, and customer acquisition while guiding cross-functional teams in marketing, operations, and analytics.

The role requires strategic leadership, deep eCommerce expertise, and a track record of scaling high-growth digital businesses.