Dry Goods Keyholder: Customer Experience Lead

Dry Goods, Inc.; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Dry Goods, Inc. in Ann Arbor is seeking a dedicated Keyholder to support the management team and keep the store running smoothly. You will deliver exceptional customer service, share product knowledge, and help maintain a clean, inviting environment.

You will also assist with training new hires, open and close procedures, and be scheduled for day, evening, and weekend shifts to ensure coverage during peak times.

Qualifications

• Provide exceptionally helpful and friendly customer service to every guest.
• Drive individual sales and meet sales targets.
• Build relationships to grow business and repeat visits.
• Share product knowledge to enhance the shopping experience.

Responsibilities

• Greet customers and own the customer experience.
• Execute all duties of a sales associate and meet goals.
• Develop relationships to grow the business.
• Highlight product knowledge to create the best customer experience.
• Unpack and display stock to keep shelves tidy.
• Maintain a visually appealing and clean store environment.
• Assist with new hire training.
• Open and close the store for business.
• Be available to work day, evening, and weekend shifts.

Skills

Customer service

Sales

Relationship building

Product knowledge

Job description

Dry Goods, Inc. in Ann Arbor is seeking a dedicated Keyholder to support the management team and keep the store running smoothly. You will deliver exceptional customer service, share product knowledge, and help maintain a clean, inviting environment.

You will also assist with training new hires, open and close procedures, and be scheduled for day, evening, and weekend shifts to ensure coverage during peak times.