Drug GM Lead Clerk: Customer-Centric Ops Leader

Mariano; Des Plaines (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Tuition reimbursement

Training and development opportunities

Associate discounts

Job summary

Kroger in Des Plaines, IL seeks a capable leader for the Drug GM Department to drive exceptional customer service and safe store operations. You will direct daily department functions, supervise staff, and promote the company’s core values of integrity and safety.

You will monitor performance, develop schedules, train associates, and ensure adherence to laws and company guidelines. This role emphasizes teamwork and strong communication within the store environment.

Qualifications

• Knowledge of basic math is required.
• Ability to handle stressful situations.
• High school education or equivalent preferred.
• Drug GM experience required.
• Second language ability is a plus.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork to achieve store goals.
• Establish department performance goals and empower associates to meet them.
• Develop scheduling to manage customer volume during hours of operation.
• Train associates on performance and participate in evaluations.
• Adhere to local, state, and federal laws and company guidelines.
• Create an inviting environment and assist customers with product questions.

Skills

Stress management

Customer service

Team leadership

Conflict resolution

Second language

Education

High school diploma

Drug GM experience

Job description

Kroger in Des Plaines, IL seeks a capable leader for the Drug GM Department to drive exceptional customer service and safe store operations. You will direct daily department functions, supervise staff, and promote the company’s core values of integrity and safety.

You will monitor performance, develop schedules, train associates, and ensure adherence to laws and company guidelines. This role emphasizes teamwork and strong communication within the store environment.