Drug GM Dept Lead — Customer Experience

Kroger; Virginia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger is seeking a Drug GM department leader to deliver outstanding customer service and drive department sales, while maintaining a safe, clean store environment. You will supervise duties, monitor quality standards, and align actions with Kroger's values of respect, integrity and safety.

The role emphasizes coaching, scheduling, inventory control, budget involvement, and compliance with all laws and company policies in a fast-paced retail setting.

Qualifications

• Effective communication skills are required to convey information clearly to associates and customers.
• Basic math knowledge is needed to handle budgets, pricing, and audits.
• Ability to handle stressful situations and maintain service quality in a fast paced environment.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals and empower associates to meet or exceed targets.
• Develop scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that allows customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products.
• Inform customers of Drug GM specials.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results by collaborating with store management and associates.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager if items need repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent preferred

Management experience preferred

Drug GM experience

Retail experience

Second language: speaking, reading and/or writing

Job description

Kroger is seeking a Drug GM department leader to deliver outstanding customer service and drive department sales, while maintaining a safe, clean store environment. You will supervise duties, monitor quality standards, and align actions with Kroger's values of respect, integrity and safety.

The role emphasizes coaching, scheduling, inventory control, budget involvement, and compliance with all laws and company policies in a fast-paced retail setting.