Drug GM Dept Leader: Elevate Service & Sales

Kroger; San Clemente (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Kroger is seeking a Drug GM department manager in California to lead the drug merchandizing area, ensure safe, friendly shopping, and drive sales while upholding compliance. You will coach associates, plan schedules, manage inventory, and partner with store leadership to deliver exceptional customer experiences.

The role requires strong communication, math skills, and the ability to thrive in a fast-paced environment. Previous retail experience and leadership ability are valued.

Qualifications

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Achieve sales and profit goals for the department and monitor quality assurance standards.
• Direct, support and supervise all Drug GM department functions and activities.
• Demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates.
• Communicate department and job information to associates.
• Set performance goals and empower associates to meet targets.
• Develop scheduling to handle customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to laws and company guidelines.
• Create an environment where customers feel welcome and appreciated by answering product questions.
• Gain knowledge of products and respond to questions with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of Drug GM specials.
• Display a positive attitude.
• Develop and implement a department business plan with store management.
• Understand store layout and locate products.
• Educate associates about promotions.
• Prepare seasonal critiques for the sales/merchandising supervisor.
• Implement the periodic promotional plan.
• Stay current with ads and promotions.
• Monitor and control department expenses.
• Assist in budget and P&L reviews with management.
• Maintain inventory awareness and address discrepancies.
• Schedule price changes and update shelf tags.
• Plan, organize and supervise inventory process.
• Train staff on inventory stocking and ordering.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and notify management of repairs.
• Report safety risks and illegal activity.
• Work cooperatively in a fast-paced environment.
• Manage conflict constructively.
• Act with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Effective communication

Basic math

Stress management

Education

High school diploma or equivalent

Job description

Kroger is seeking a Drug GM department manager in California to lead the drug merchandizing area, ensure safe, friendly shopping, and drive sales while upholding compliance. You will coach associates, plan schedules, manage inventory, and partner with store leadership to deliver exceptional customer experiences.

The role requires strong communication, math skills, and the ability to thrive in a fast-paced environment. Previous retail experience and leadership ability are valued.