Drug GM Department Lead — Elevate Customer Experience

Kroger; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger is seeking a Department Manager for the Drug GM area to deliver exceptional customer service in a safe, clean store environment. You will guide staff, set performance goals, and manage scheduling while aligning with company standards and budgetary considerations.

Responsibile for training, compliance with laws, and maintaining knowledge of products and promotions, while ensuring a welcoming store atmosphere and top-notch customer interactions.

Qualifications

• Must have strong communication skills.
• Ability to handle stressful situations effectively.
• Knowledge of basic math is required.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Establish performance goals and empower associates to meet targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to all laws and company guidelines.
• Create an inviting environment and assist customers with product questions.

Skills

Effective communication

Basic math

Stress management

Education

High school or equivalent

Job description

Kroger is seeking a Department Manager for the Drug GM area to deliver exceptional customer service in a safe, clean store environment. You will guide staff, set performance goals, and manage scheduling while aligning with company standards and budgetary considerations.

Responsibile for training, compliance with laws, and maintaining knowledge of products and promotions, while ensuring a welcoming store atmosphere and top-notch customer interactions.