Dropship Ops Specialist: Supplier Reliability & POs

MillerKnoll; Zeeland (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

MillerKnoll Retail Operations is seeking a Retail Dropship Operations Specialist to manage supplier relationships and ensure product availability for a consistent customer experience. You will coordinate end-to-end purchase orders, monitor supplier performance, and drive timely resolutions with internal teams and external partners.

The role emphasizes proactive risk identification, recovery planning, and close collaboration with Planning, Warehouse Operations, Logistics, and Accounts Payable to

Qualifications

• Education/Experience: Bachelor’s degree or equivalent combination of education and relevant experience.
• Natural curiosity and a desire to understand how and why things work, with a willingness to dig into issues rather than simply react.
• Self-motivated and accountable, with the ability to take ownership of work and follow through without constant direction.
• Strong problem-solving skills and the ability to work through ambiguity, ask thoughtful questions, and use available information to reach practical solutions.
• Ability to build relationships and communicate effectively with a variety of internal and external partners.
• Strong organizational and prioritization skills, with the ability to manage multiple responsibilities and keep details from falling through the cracks.
• Comfort working with data to identify trends, investigate problems, and support decisions.
• Strong written and verbal communication skills, including the ability to clearly communicate issues, risks, and next steps.

Responsibilities

• Own and strengthen operational relationships with assigned domestic dropship suppliers, establishing clear expectations and accountability.
• Serve as the primary operational contact between suppliers and MillerKnoll retail teams, coordinating issues and decisions.
• Manage end-to-end purchase order lifecycle across retail, contract, and extended lead-time product.
• Monitor supplier reliability and order performance focusing on timeliness, lead-time, on-time shipment, and fill rate.
• Identify late orders, supply constraints, capacity concerns, and recurring performance trends.
• Assess customer and business impact, communicate risk, and drive recovery plans with suppliers and internal partners.
• Ensure product is positioned to meet customer demand by coordinating with Planning on forecasts and inventory risks.
• Drive root-cause analysis and corrective actions for recurring supplier issues.
• Track commitments and elevate material risks when timely resolution isn’t achieved.
• Hold suppliers accountable through performance reviews and corrective actions when needed.
• Collaborate with Warehouse Operations, Logistics, and Accounts Payable to resolve discrepancies.
• Perform additional responsibilities as needed to support business objectives.

Skills

Curiosity

Problem-solving

Communication

Relationship building

Organization

Prioritization

Excel

Education

Bachelor’s degree or equivalent combination of education and relevant experience

Tools

Excel

Job description

MillerKnoll Retail Operations is seeking a Retail Dropship Operations Specialist to manage supplier relationships and ensure product availability for a consistent customer experience. You will coordinate end-to-end purchase orders, monitor supplier performance, and drive timely resolutions with internal teams and external partners.

The role emphasizes proactive risk identification, recovery planning, and close collaboration with Planning, Warehouse Operations, Logistics, and Accounts Payable to