Supplier Recovery Specialist

Miller Industries, Inc.; Tennessee; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses twice yearly

Tuition reimbursement

Professional development

Family outings

Health screenings

Merit increases

Medical insurance

401(k) match

AD&D and life insurance

Job summary

Miller Industries, Inc. is seeking a Supplier Recovery Specialist in Tennessee to protect Miller from supplier-related financial losses by identifying, quantifying, documenting, and recovering costs tied to supplier performance issues.

You will partner with Supply Chain, Manufacturing, Operations, Quality, Engineering, Customer Support, and Finance to assess impacts. The role requires strong analytical skills, negotiation ability, and cross-functional collaboration to safeguard Miller's

Qualifications

• Bachelor's degree in supply chain, business, finance, engineering, operations management, or related field.
• 5+ years in supply chain, procurement, operations, manufacturing, quality, finance, or related business functions.
• Experience analyzing operational and financial data.
• Experience working in a manufacturing environment.
• Strong understanding of supplier relationships and business processes.
• Experience with supplier claims, supplier quality, procurement, recovery management, cost accounting, or operations analysis.
• Knowledge of manufacturing cost structures and operational performance metrics.
• Experience negotiating commercial resolutions with suppliers.
• Experience using ERP/MRP systems and reporting tools.

Responsibilities

• Own end-to-end supplier recovery process across all domestic Miller operations.
• Identify supplier-related events that create operational, financial, quality, logistics, warranty, or customer impacts.
• Establish and maintain standardized processes for capturing supplier-related costs and recovery opportunities.
• Ensure timely investigation, documentation, submission, and resolution of supplier recovery claims.
• Maintain accurate records of all supplier recovery activity and recovery status.
• Collaborate with operations, manufacturing, quality, engineering, customer service, purchasing, and finance teams to identify supplier-related costs.
• Quantify direct and indirect financial impacts including, but not limited to production downtime, expedited freight, labor, rework and scrap, line disruptions, warranty expenses, field service costs, customer accommodations, inventory impacts and administrative expenses
• Analyze recovery opportunities and develop supporting financial calculations.
• Validate supporting documentation prior to claim submission.
• Serve as the primary point of contact for supplier recovery discussions.
• Prepare, present, and negotiate supplier recovery claims.
• Work directly with suppliers to obtain reimbursement, credits, chargebacks, or other agreed-upon settlements.
• Escalate unresolved supplier disputes through appropriate channels.
• Maintain professional supplier relationships while advocating for Miller's interests.
• Cross-Functional Partnership: Partner with Purchasing and Quality Assurance teams to improve supplier accountability.
• Support root cause investigations and corrective action initiatives related to supplier performance issues.
• Coordinate with Finance to ensure recoveries are properly recorded and tracked.
• Work with Customer Service and Operations teams to assess customer-facing impacts and related costs.
• Assist leadership teams in identifying recurring supplier issues that require corrective action.
• Develop and maintain supplier recovery metrics, dashboards, and reporting.
• Track recovery trends, open claims, recovered dollars, aging claims, and supplier performance impacts.
• Identify process improvements that improve cost recovery effectiveness and reduce future exposure.
• Provide regular updates to leadership regarding recovery performance and key supplier risks.
• Support special projects and strategic initiatives related to supplier performance and cost reduction.

Skills

Operational data analysis

Supplier relationships

Negotiation

ERP/MRP proficiency

Cost accounting

Operations analysis

Manufacturing experience

Education

Bachelor's degree in Supply Chain Management, Business, Finance, Engineering, or related field

Tools

ERP/MRP systems

Reporting tools

Job description

Miller Industries makes the coolest, the biggest, and the baddest towing and recovery vehicles in the world! You’ve seen our vehicles on such television shows as “Highway Thru Hell”, “Wrecked”, and “Hustle and Tow”. We’re extremely proud of the work we do and the quality of product we produce - this is why we hire only the best people. Do you have what it takes to be part of the World’s Largest Manufacturer of Towing and Recovery Equipment?

From the beginning we’ve been innovators; we’re constantly finding ways to improve our product, grow our company, and make the Miller experience better! At Miller we have your back, you’ll quickly learn that you’re part of something special. When you see one of our towing and recovery vehicles rolling down the road, you’ll feel pride for the work you’re a part of.

We are currently looking for driven individuals that share our vision. Some of the specific things that sets us apart from the rest include:

• Bonuses (twice a year) based on company and plant performance
• Regular performance evaluations and merit increases
• Tuition Reimbursement
• Professional Development programs
• Family Day Outings
• Free on-site Annual Health & Wellness Screenings

Supplier Recovery Specialist

The Supplier Recovery Specialist is responsible for protecting Miller Industries from supplier-related financial losses by identifying, quantifying, documenting, and recovering costs associated with supplier performance issues. This role partners closely with Supply Chain, Manufacturing, Operations, Quality, Engineering, Customer Support, and Finance teams to assess the operational and customer impacts of supplier disruptions, material defects, shortages, quality failures, and delivery issues.

The position serves as the primary owner of the supplier recovery process, ensuring that all eligible costs are captured, validated, and pursued with suppliers through a disciplined recovery process. Success in this role requires strong analytical skills, business acumen, negotiation capability, and the ability to work cross-functionally to protect Miller's financial interests while maintaining productive supplier relationships.

Key Responsibilities:

Supplier Recovery Administration

• Own and manage the end-to-end supplier recovery process across all domestic Miller operations.
• Identify supplier-related events that create operational, financial, quality, logistics, warranty, or customer impacts.
• Establish and maintain standardized processes for capturing supplier-related costs and recovery opportunities.
• Ensure timely investigation, documentation, submission, and resolution of supplier recovery claims.
• Maintain accurate records of all supplier recovery activity and recovery status.
• Collaborate with operations, manufacturing, quality, engineering, customer service, purchasing, and finance teams to identify supplier-related costs.
• Quantify direct and indirect financial impacts including, but not limited to production downtime, expedited freight, labor, rework and scrap, line disruptions, warranty expenses, field service costs, customer accommodations, inventory impacts and administrative expenses
• Analyze recovery opportunities and develop supporting financial calculations.
• Validate supporting documentation prior to claim submission.
• Serve as the primary point of contact for supplier recovery discussions.
• Prepare, present, and negotiate supplier recovery claims.
• Work directly with suppliers to obtain reimbursement, credits, chargebacks, or other agreed-upon settlements.
• Escalate unresolved supplier disputes through appropriate channels.
• Maintain professional supplier relationships while advocating for Miller's interests.

Cross-Functional Partnership

• Partner with Purchasing and Quality Assurance teams to improve supplier accountability.
• Support root cause investigations and corrective action initiatives related to supplier performance issues.
• Coordinate with Finance to ensure recoveries are properly recorded and tracked.
• Work with Customer Service and Operations teams to assess customer-facing impacts and related costs.
• Assist leadership teams in identifying recurring supplier issues that require corrective action.
• Develop and maintain supplier recovery metrics, dashboards, and reporting.
• Track recovery trends, open claims, recovered dollars, aging claims, and supplier performance impacts.
• Identify process improvements that improve cost recovery effectiveness and reduce future exposure.
• Provide regular updates to leadership regarding recovery performance and key supplier risks.
• Support special projects and strategic initiatives related to supplier performance and cost reduction.

Qualifications:

• Bachelor's degree in Supply Chain Management, Business Administration, Finance, Engineering, Operations Management, or related field.
• 5+ years of experience in supply chain, procurement, operations, manufacturing, quality, finance, or related business functions.
• Experience analyzing operational and financial data.
• Experience working in a manufacturing environment.
• Strong understanding of supplier relationships and business processes.
• Experience with supplier claims, supplier quality, procurement, recovery management, cost accounting, or operations analysis.
• Knowledge of manufacturing cost structures and operational performance metrics.
• Experience negotiating commercial resolutions with suppliers.
• Experience using ERP/MRP systems and reporting tools.
• Medical Insurance
• Company Matched 401(k)
• AD&D, Disability & Basic Life – no cost to you!

Miller Industries is an equal opportunity employer . All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.