Drop Installation Project Coordinator

Jobtailor; Henderson (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Henderson, NV is seeking a detail‑oriented Project Coordinator to support installation workflows for telecom and fiber projects. You will process work orders in Omnia 360, track progress in Quickbase, and maintain the master drop installation tracker with daily data.

The role requires 1–2 years in project coordination, strong Excel/Outlook skills, and the ability to respond quickly to schedule changes and at-risk timelines.

Qualifications

• Requires high school diploma or GED; associate/bachelor preferred.
• 1–2 years in project coordination, scheduling, dispatch, or operations support.
• Telecom, construction, or field services experience preferred.
• Strong proficiency with Microsoft Office, especially Excel and Outlook.
• Experience with scheduling tools, work order management systems, or field service platforms.
• Excellent organizational skills and attention to detail.
• Ability to manage high volumes of work orders and data.
• Strong written and verbal communication skills.
• Ability to work independently and proactively follow up on open items.

Responsibilities

• Receive and process installation work orders through Omnia 360 and track status in Quickbase.
• Maintain the master drop installation tracker with daily production data and exceptions.
• Track progress against grant timelines and flag at-risk areas.
• Coordinate subscriber installation scheduling with clients and field teams.
• Manage and prioritize the installation queue based on timelines and priorities.
• Maintain dashboards and visual reports on completion rates and backlog.
• Track rework, failed inspections, and customer-reported issues, closing corrective actions.
• Coordinate enrollment, service readiness notifications, and installation appointments.
• Maintain subscriber records and report no-access situations and reschedules.
• Serve as a coordination point between client customer service and field operations.
• Track material usage, inventory, procurement, and delivery staging.
• Prepare daily/weekly production summaries and grant compliance documents.

Skills

Project Coordination

Scheduling Tools

Microsoft Office Suite

Telecom Experience

Grant Compliance

Education

High School Diploma

GED

Tools

Omnia 360

Quickbase

Microsoft Excel

Microsoft Outlook

Job description

• Receive and process incoming installation work orders through Omnia 360 and track project/drop status in Quickbase
• Maintain the master drop installation tracker with daily production data, completed installs, addresses, unit counts, and exceptions
• Track progress against grant-mandated and program-specific timelines and flag at‑risk areas
• Coordinate subscriber installation scheduling with clients, customer service teams, and the Drop Installation Manager
• Manage and prioritize the drop installation queue based on activation timelines, geographic efficiency, and client priorities
• Maintain dashboards and visual reports on completion rates, backlog, crew productivity, and geographic progress
• Track rework, failed inspections, and customer-reported issues and ensure corrective actions are closed
• Coordinate subscriber enrollment, service readiness notifications, installation appointments, requests, reschedules, and access issues
• Maintain accurate subscriber records and report no-access situations and reschedule rates
• Serve as a coordination point between client customer service and Stimulus field operations
• Track material usage and inventory, coordinate procurement, and arrange material staging and delivery
• Prepare daily and weekly production summaries and compile documentation for grant compliance reports and milestone certifications
• Maintain organized project files and assist with client-facing status reports
• Track invoices and costs and support budget monitoring for drop installation activities

Requirements

• High school diploma or GED required
• Associate or bachelor's degree preferred
• Minimum 1–2 years of experience in project coordination, scheduling, dispatch, or operations support
• Telecom, construction, or field services experience preferred
• Strong proficiency with Microsoft Office Suite, particularly Excel and Outlook
• Experience with scheduling tools, work order management systems, or field service platforms
• Excellent organizational skills and strong attention to detail
• Ability to manage high volumes of work orders and data
• Strong written and verbal communication skills
• Ability to work independently and proactively follow up on open items
• Experience in dispatch, scheduling, or field coordination for a telecom or utility provider preferred
• Familiarity with fiber optic drop installation processes and terminology preferred
• Experience with customer-facing scheduling and service activation workflows preferred
• Familiarity with grant‑funded broadband deployment programs and documentation requirements preferred

Core Competencies

Demonstrates strong project coordination and scheduling capabilities, with proficiency in managing installation workflows and maintaining accurate records. Familiar with grant compliance documentation and capable of tracking project progress against timelines.

Highest-signal resume keywords

• Project Coordination
• Scheduling Tools
• Microsoft Office Suite
• Telecom Experience
• Grant Compliance

ATS Optimization Keywords

Hard Skills

• Project Coordination
• Scheduling
• Data Management
• Installation Tracking
• Inventory Management
• Production Reporting
• Field Service Platforms
• Work Order Management
• Fiber Optic Installation Processes
• Customer Service Workflows

Soft Skills

• Organizational Skills
• Attention to Detail
• Written Communication
• Verbal Communication
• Proactive Follow-Up

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Telecom
• Construction
• Field Services
• Broadband Deployment
• Grant-Funded Programs

Tools & Technologies

• Omnia 360
• Quickbase
• Microsoft Excel
• Microsoft Outlook