Drone Systems Field Engineer — Launch & Improve Prime Air

Amazon; Pontiac (MI); On-site; USD 129,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Prime Air PSO is seeking a Field Service Engineer to troubleshoot day-to-day problems within our ultra-fast drone delivery operations. You will work with design engineering staff and help ensure a reliable start to operations at site launches.

The role emphasizes cross‑functional investigations, data-driven improvements, and clear documentation of procedures for operations teams, with strong communication across stakeholders.

Qualifications

• Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field.
• 3+ years of technical troubleshooting or similar experience.

Responsibilities

• Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams
• Assist with launches of new operational sites
• Lead cross‑functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• Drive continuous improvement initiatives using data‑driven insights to establish benchmark standards and reduce operational burdens
• Develop and maintain documentation for technical procedures
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers

Skills

Technical troubleshooting

Electromechanical systems

Project management

Education

Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field

Tools

JIRA

Confluence

Job description

Amazon Prime Air PSO is seeking a Field Service Engineer to troubleshoot day-to-day problems within our ultra-fast drone delivery operations. You will work with design engineering staff and help ensure a reliable start to operations at site launches.

The role emphasizes cross‑functional investigations, data-driven improvements, and clear documentation of procedures for operations teams, with strong communication across stakeholders.