Drone Systems Field Engineer

Amazon; Etna Township (OH); On-site; USD 129,000 - 175,000; Full time

Job summary

Amazon Prime Air is seeking a PSO Field Service Engineer to troubleshoot drone operations, ensure high reliability, and support rapid delivery in ultra-fast networks across multiple sites.

You will collaborate with design engineering, maintenance, and operations teams to optimize performance metrics, assist site launches, and translate data insights into concrete improvements while communicating with stakeholders at all levels.

Qualifications

• Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field.
• 3+ years of technical troubleshooting or similar experience

Responsibilities

• Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams
• Assist with launches of new operational sites
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
• Develop and maintain documentation for technical procedures
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
• This role will require up to 15% travel.

Skills

Cross-functional engineering

Mechanical basics

Electrical basics

Software basics

Technical communication

Documentation skills

Education

Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering or equivalent

Tools

JIRA

Confluence

Agile tools

Job description

Amazon Prime Air is seeking a PSO Field Service Engineer to troubleshoot drone operations, ensure high reliability, and support rapid delivery in ultra-fast networks across multiple sites.

You will collaborate with design engineering, maintenance, and operations teams to optimize performance metrics, assist site launches, and translate data insights into concrete improvements while communicating with stakeholders at all levels.