Drone Delivery Support & Systems Ops

Telemetry Today LLC; South San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Zipline is seeking a Support Operations Specialist to bridge customer and partner communications with core delivery systems. You will navigate interdependent software, hardware, and operating tools to resolve complex issues, document SOPs, and drive improved workflows.

You will collaborate across intake platforms, real-time comms, telemetry, dashboards, and ticketing to ensure safe, compliant, and efficient deliveries.

Qualifications

• Experience navigating and operating across multiple complex systems.
• Strong communication with customers and partners.
• Ability to isolate root causes using system evidence and data.

Responsibilities

• Provide end-to-end communication from intake through closure across internal handoffs.
• Isolate break points using system evidence; resolve order, serviceability, and setting requests.
• Build evidence packages for technical teams for escalations.
• Follow safety, incident, privacy, and escalation protocols.
• Distinguish operational vs. payout readiness and document blockers.
• Maintain SOPs and improve workflows through automation and documentation.

Skills

Multi-system navigation

Customer/partner facing

Investigation & advocacy

Problem solving

Tools

Intercom

Slack

Jira

CRM systems

Telemetry tools

Logs

Job description

Zipline is seeking a Support Operations Specialist to bridge customer and partner communications with core delivery systems. You will navigate interdependent software, hardware, and operating tools to resolve complex issues, document SOPs, and drive improved workflows.

You will collaborate across intake platforms, real-time comms, telemetry, dashboards, and ticketing to ensure safe, compliant, and efficient deliveries.