Onsite Network Operations Field Engineer

Namely; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Zipline is seeking a Network Operations Field Support Engineer to join our Network Operations team, supporting drone delivery and ground infrastructure that enable time-critical medical and commercial logistics. This is an owner-level, frontline operations role across multiple sites.

You will perform hands-on cabling, hardware work, real-time incident response, and disciplined documentation to keep services online and flight cadence on track.

Qualifications

• 1–3 years hands-on experience in network support, NOC operations, or field network engineering.
• Strong fundamentals: OSI model, TCP/IP, DNS, DHCP, routing, switching, wireless, VPNs.
• Experience with on-site hardware, cabling, and documenting incidents.
• Ability to travel between sites regularly (regional travel 25–50%).
• CCNA or equivalent certifications or hands-on experience.

Responsibilities

• Own day-to-day monitoring and incident response for site and regional network infrastructure.
• Triage and resolve Tier 1/2 issues across LAN/WAN/DNS/DHCP and connectivity; update tickets with root cause.
• Perform on-site hardware work: install, cable, rack, label, and test switches, routers, servers, and sensors.
• Lead outage playbooks and coordinate cross-functional handoffs with Flight Ops, Field Ops, Safety, and Network Engineering.
• Maintain observability and implement simple automations to reduce MTTR and repeat incidents.

Skills

Network monitoring

Incident ownership

Structured cabling

Linux scripting

Problem solving under urgency

Cross-functional coordination

Education

CCNA

Tools

Cat5e/Cat6 Cabling

ANSI/TIA standards

Linux

Scripting (Python/Bash/PowerShell)

Job description

Zipline is seeking a Network Operations Field Support Engineer to join our Network Operations team, supporting drone delivery and ground infrastructure that enable time-critical medical and commercial logistics. This is an owner-level, frontline operations role across multiple sites.

You will perform hands-on cabling, hardware work, real-time incident response, and disciplined documentation to keep services online and flight cadence on track.