Senior Ops Standards & Readiness Lead

Namely; Concord (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Zipline is seeking an Ops Standards and Readiness Lead to own the standards and evaluation system for regulatory-compliant, scalable drone delivery operations. You will translate requirements into readiness evidence, training, policy, and system improvements, coordinating across Training, Safety, Flight Operations, and Engineering.

The role emphasizes measurable standards, auditable documentation, and data-driven decision making to ensure safe, reliable expansion of autonomous networks globally.

Qualifications

• Experience owning or leading an operational standards, audit, evaluation, or readiness program in safety- and regulation-critical environments.
• Ability to govern standards across a multi-team operating system rather than a single function.
• Experience translating regulatory and policy inputs into auditable criteria and controlled docs.

Responsibilities

• Define measurable standards for flight operations, fleet supervision, and autonomous-system oversight.
• Translate regulatory requirements and safety policies into practical performance criteria.
• Design evaluation methods, rubrics, and review processes for operators and teams.
• Own the Standards & Evaluations program, including documentation, audits, change management, and records.
• Lead readiness reviews with Training, Safety, Flight Operations, and Engineering.
• Analyze evidence to identify trends and gaps; recommend policy or procedure changes.
• Deliver readiness assessments showing when operations meet standards or require corrective action.

Skills

Operational standards

Audit systems

Regulatory translation

Documentation control

Cross-team collaboration

Risk assessment

Leadership

Job description

Zipline is seeking an Ops Standards and Readiness Lead to own the standards and evaluation system for regulatory-compliant, scalable drone delivery operations. You will translate requirements into readiness evidence, training, policy, and system improvements, coordinating across Training, Safety, Flight Operations, and Engineering.

The role emphasizes measurable standards, auditable documentation, and data-driven decision making to ensure safe, reliable expansion of autonomous networks globally.