Driver Support & Operations Specialist

NAPA Transportation, Inc.; Mechanicsburg (Cumberland County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Internal growth and development opportunities

Team-first culture

Impactful contributions to driver experience

Job summary

NAPA Transportation, Inc. is seeking a Fleet Operations Support in Mechanicsburg, PA. You will be the go-to resource for our professional drivers, ensuring they feel supported and ready to hit the road.

Your role will involve welcoming drivers, resolving queries, and facilitating coordination between various departments to create an exceptional employment experience.

This position does not require prior experience, but a commitment to customer service is a plus. Join us to grow your career and make a real impact!

Qualifications

• No prior experience required, strong desire to help others.
• Customer service experience is a plus.

Responsibilities

• Welcome drivers at the terminal, providing prompt assistance.
• Help drivers navigate questions and escalate issues as needed.
• Communicate clear expectations around safety and performance.
• Coordinate driver pick-ups and deliveries to meet requirements.
• Support multiple departments based on daily business needs.
• Keep accurate documentation and daily updates.
• Be a friendly face and trusted resource for drivers.
• Promote NAPA’s Core Values.

Skills

Great communicator and active listener

Organized, adaptable, and cool under pressure

Takes initiative and follows through

Proficiency with Microsoft Office and learning new systems

Problem solver with a customer-first mindset

Job description

NAPA Transportation, Inc. is seeking a Fleet Operations Support in Mechanicsburg, PA. You will be the go-to resource for our professional drivers, ensuring they feel supported and ready to hit the road.

Your role will involve welcoming drivers, resolving queries, and facilitating coordination between various departments to create an exceptional employment experience.

This position does not require prior experience, but a commitment to customer service is a plus. Join us to grow your career and make a real impact!