Fleet Operations Support (Mechanicsburg, PA)

NAPA Transportation, Inc.; Mechanicsburg (Cumberland County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Internal growth and development opportunities

Team-first culture

Impactful contributions to driver experience

Job summary

NAPA Transportation, Inc. is seeking a Fleet Operations Support in Mechanicsburg, PA. You will be the go-to resource for our professional drivers, ensuring they feel supported and ready to hit the road.

Your role will involve welcoming drivers, resolving queries, and facilitating coordination between various departments to create an exceptional employment experience.

This position does not require prior experience, but a commitment to customer service is a plus. Join us to grow your career and make a real impact!

Qualifications

• No prior experience required, strong desire to help others.
• Customer service experience is a plus.

Responsibilities

• Welcome drivers at the terminal, providing prompt assistance.
• Help drivers navigate questions and escalate issues as needed.
• Communicate clear expectations around safety and performance.
• Coordinate driver pick-ups and deliveries to meet requirements.
• Support multiple departments based on daily business needs.
• Keep accurate documentation and daily updates.
• Be a friendly face and trusted resource for drivers.
• Promote NAPA’s Core Values.

Skills

Great communicator and active listener

Organized, adaptable, and cool under pressure

Takes initiative and follows through

Proficiency with Microsoft Office and learning new systems

Problem solver with a customer-first mindset

Job description

As the Fleet Operations Support, you’ll be the go-to resource for our professional drivers, ensuring they feel supported, informed, and ready to hit the road. You’ll serve as a key link between operations, customer service, and logistics teams supporting our driver’s needs.

Responsibilities

• Welcome drivers at the terminal window with a friendly attitude, providing prompt assistance and creating a positive first impression of the terminal experience.
• Help drivers navigate questions and concerns and elevate issues when needed.
• Communicate clear expectations around safety, compliance, and performance.
• Coordinate driver pick-ups and deliveries to meet customer requirements.
• Support multiple departments including Brokerage, Customer Service, Breakdown, and Operations based on daily business needs.
• Keep accurate and timely documentation, shift notes, and daily updates.
• Be a friendly face and trusted resource, committed to creating a great employment experience for our drivers.
• Represent and promote NAPA’s Core Values in everything you do.

Experience & Qualifications

• No prior experience required just a strong desire to help others and a commitment to achieving the right outcomes. Previous customer service experience is a plus.

Skills

• Great communicator and active listener
• Organized, adaptable, and cool under pressure
• Takes initiative and follows through
• Proficiency with Microsoft Office and learning new systems
• Problem solver with a customer-first mindset

Other Requirements

• Ability to work onsite at our Mechanicsburg, PA location.

Why Join NAPA?

• Start Here, Grow Anywhere: We’re passionate about internal growth and development. This role is a launchpad to endless career possibilities.
• Make a Real Impact: Be part of a team that values your ideas and contributions. You’re not just filling a role you’re shaping the experience for our drivers.
• Team-First Culture: Work alongside people who support, respect, and challenge you to be your best.