Driver Support & Operations Liaison

8Fleet Inc.; Los Angeles (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

8Fleet is seeking a Driver Support Specialist to help drivers with fast, accurate responses and consistent tone. This on-site role at our Los Angeles HQ handles Zendesk tickets, macros, and escalation workflows.

You’ll triage, respond professionally, build templates, route issues to HR/payroll, monitor metrics, and keep knowledge content up to date as policies evolve.

Candidates bring driver-support or customer-service experience and a knack for clear writing and cross-team collaboration.

Qualifications

• Experience in customer or driver support, ideally in a rideshare, delivery, or marketplace environment.
• Excellent written communication: grammar, tone, and template responses.
• Strong follow-through across teams to get answers for drivers.
• Empathy for drivers and good judgment on escalation.
• Bias toward action and ability to work without a playbook.

Responsibilities

• Work the Zendesk queue: triage, prioritize, and resolve driver tickets.
• Communicate clearly with drivers in a professional, on-brand tone.
• Build macros and templates to ensure consistent, faster responses.
• Route escalations to HR, payroll, maintenance, and market ops, and follow up.
• Track response/resolution times and flag backlog.
• Identify ticket trends and share insights with Central Operations.
• Keep support content up to date as policies and markets change.

Skills

Customer support

Written communication

Cross-team collaboration

Empathy

Problem solving

Job description

8Fleet is seeking a Driver Support Specialist to help drivers with fast, accurate responses and consistent tone. This on-site role at our Los Angeles HQ handles Zendesk tickets, macros, and escalation workflows.

You’ll triage, respond professionally, build templates, route issues to HR/payroll, monitor metrics, and keep knowledge content up to date as policies evolve.

Candidates bring driver-support or customer-service experience and a knack for clear writing and cross-team collaboration.