Customer Engagement Specialist

040 Ryder Integrated Logistics, Inc. (Employer-Payroll); Cleveland (OH); Presencial; USD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

Paid time off

401(k)

Descripción de la vacante

Ryder System, Inc. in Cleveland, OH is seeking a Customer Engagement Specialist to manage Transportation Management processes and ensure our solutions meet customer needs.

You will interface with customers and carriers and represent Ryder in meetings, coordinating implementations and delivering performance reports. The role requires strong communication, planning, analytical and presentation skills, with hands-on use of Excel for data analysis.

Formación

• College degree/Technical Certification in Business, Logistics, Transportation. A combination of other education and experiences will be considered.
• Required Bachelor's Degree in Business, Logistics, Transportation,

Responsabilidades

• Interact with clients in resolving problems and coordinating implementations.
• Process and distribute weekly and monthly customer metrics and develop customer performance reports.
• Responsible to measure the transportation networks cost and service performance as well as analyze, implement, and develop improvement initiatives.
• Coordinate with various groups to insure customer satisfaction
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts.
• Performs other duties as assigned.

Conocimientos

Communication

Planning

Analytical ability

Customer service

Presentations

Detail oriented

Transportation knowledge

Excel proficiency

Educación

Bachelor's degree in Business, Logistics, Transportation

College degree/Technical certification in Business, Logistics, Transportation

Herramientas

Microsoft Office Suite

Excel

Descripción del empleo

Summary

The Customer Engagement Specialist is responsible for managing Transportation Management business processes to ensure that Ryder's solutions are meeting customer requirements. The position will require both customer and carrier interfacing and capable of representing Ryder in customer meetings.

Essential Functions

• Interact with clients in resolving problems and coordinating implementations.
• Process and distribute weekly and monthly customer metrics and develop customer performance reports.
• Responsible to measure the transportation networks cost and service performance as well as analyze, implement, and develop improvement initiatives.
• Coordinate with various groups to insure customer satisfaction
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Demonstrates analytical skills
• Demonstrates customer service skills
• Develops and delivers effective presentations
• Detail oriented and customer focus
• Knowledge of various modes of transportation
• Knowledge to use Microsoft Excel (Vlookup, formulas, pivot tables)

Qualifications

• College degree/Technical Certification in in Business, Logistics, Transportation. A combination of other education and experiences will be considered.
• Required Bachelor's Degree in Business, Logistics, Transportation,
• Preferred 2 years or more in industry related experience required,
• Required 2 years or more in experience in custom and flow of freight as well as Transportation Management,
• Required Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters Beginner,
• #FB #INDexempt #LI-RF

Job Category

Transportation

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Compensation ranges for the position are below:

• Pay Type: Salaried
• Minimum Pay Range: 60k
• Maximum Pay Range: 70k

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Additional Information

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Legal / Policies

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act