Driver Coach

zTrip BHM; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401(k) with Company Match

PTO & Holidays

Mon-Fri Schedule

Growth & Advancement

Supportive Work Environment

Job summary

zTrip BHM is hiring a Driver Coach to mentor and develop drivers across onboarding, development, engagement, and retention initiatives. You will partner with operations leadership to promote a positive driver experience and foster a supportive, performance-driven culture.

The role focuses on coaching drivers to improve customer service, safety, and operational excellence, building strong relationships, and driving workforce stability.

Qualifications

• Experience in transportation, driver management, training, employee relations, or related fields.
• Strong communication and interpersonal skills.
• Mentoring abilities and relationship-building mindset.
• Ability to motivate and support drivers from diverse backgrounds.

Responsibilities

• Oversee onboarding and development of new drivers.
• Engage drivers to improve retention and satisfaction.
• Provide coaching to enhance customer service and safety.
• Collaborate with leadership to shape driver programs.
• Maintain driver records and program documentation.

Skills

Transportation experience

Driver management

Training

Employee relations

Coaching

Communication skills

Mentoring abilities

Organizational skills

Job description

Driver Coach

Support Drivers. Build Relationships. Drive Success.

We are seeking an enthusiastic, people-focused Driver Coach to join our team. In this role, you will guide drivers through onboarding, development, engagement, and retention initiatives to help them thrive throughout their career journey with our organization.

As a key member of our team, you will serve as a trusted mentor and resource for drivers, building strong relationships while partnering with operations leadership to promote a positive driver experience. Your ability to connect with people, provide coaching, and support driver success will directly contribute to employee satisfaction, retention, and operational excellence.

This opportunity is ideal for someone who enjoys mentoring others, fostering professional growth, building meaningful relationships, and helping drivers reach their full potential.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Career Growth and Advancement Opportunities
• Supportive and Collaborative Work Environment

What You'll Do as a Driver Coach:

Driver Onboarding & Development

• Serve as a primary point of contact for new drivers throughout the onboarding process.
• Ensure a positive, professional, and supportive onboarding experience from day one.
• Coordinate onboarding requirements, including documentation, compliance processes, and orientation activities.
• Partner with operations and training teams to ensure new drivers transition successfully into their roles.
• Conduct onboarding sessions and driver orientation activities as needed.
• Maintain ongoing communication with new drivers to provide guidance, support, and encouragement.

Driver Engagement & Retention

• Lead initiatives focused on improving driver satisfaction, engagement, and long-term retention.
• Conduct regular check-ins with new and existing drivers to assess their experience and address concerns.
• Build strong relationships with drivers to identify opportunities for support, development, and career growth.
• Gather driver feedback and recommend improvements to onboarding, engagement, and retention programs.
• Support driver recognition initiatives that celebrate safety, performance, professionalism, and service excellence.
• Collaborate with leadership to foster a positive, inclusive, and driver-focused culture.
• Assist in implementing retention strategies that improve workforce stability and driver success.

Driver Performance Coaching

• Provide coaching and mentorship to help drivers achieve performance and service goals.
• Support drivers in developing strong customer service, safety, and operational skills.
• Identify performance improvement opportunities and work collaboratively with drivers to develop action plans.
• Encourage best practices that contribute to operational efficiency and customer satisfaction.
• Recognize driver achievements and reinforce positive performance behaviors.
• Serve as a resource for drivers seeking guidance, support, and professional development.

Workforce Planning & Analytics

• Monitor driver engagement, retention trends, and workforce needs.
• Track onboarding progress, coaching activities, and retention metrics.
• Prepare reports and provide updates to leadership regarding driver success and retention efforts.
• Recommend process improvements that enhance driver satisfaction and operational effectiveness.
• Maintain accurate driver records and documentation.
• Assist management with workforce planning and long-term driver development initiatives.

Collaboration & Leadership Support

• Partner closely with operations leaders, dispatch teams, training staff, and executive leadership to support driver success and retention goals.
• Build relationships with community organizations, workforce agencies, driving schools, colleges, and educational institutions.
• Support employer branding and driver engagement initiatives.
• Share best practices that strengthen driver development, engagement, and retention efforts.
• Serve as a trusted resource for drivers, managers, and leadership teams.
• Assist with training programs and talent development initiatives that support organizational growth.

Qualifications for a Driver Coach:

• Experience in transportation, driver management, training, employee relations, human resources, operations, coaching, or a related field preferred.
• Experience working with CDL or non-CDL drivers is highly desirable.
• Strong communication and interpersonal skills.
• Exceptional relationship-building and mentoring abilities.
• Ability to motivate, coach, and support individuals from diverse backgrounds.
• Strong organizational and time-management skills.
• Experience managing multiple priorities in a fast-paced environment.
• Self-motivated with a positive and solutions-focused mindset.
• Professional, approachable, and team-oriented attitude.
• Detail-oriented and highly dependable.
• Knowledge of driver qualification requirements, transportation operations, and driver engagement best practices preferred.
• Passion for helping professional drivers build successful and rewarding careers.

Why Join Us?

• Make a direct impact on driver success and operational performance.
• Play a key role in developing, supporting, and retaining top driving talent.
• Build meaningful relationships with drivers and leadership teams.
• Help shape the future of our workforce and company culture.
• Work in a supportive, people-focused environment.
• Enjoy opportunities for professional growth and career advancement.