Driver Operations Manager

Ztrip; Lincoln (NE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) with Company Match

PTO & Holidays

Monday–Friday Schedule

Career Growth

Collaborative Team

Job summary

Ztrip in Lincoln, NE is seeking a Driver Operations Manager to lead a team of drivers and drive operational excellence. You will oversee driver performance, engagement, retention, compliance, and service quality, with a focus on building a culture of accountability and customer success.

The role emphasizes leadership, safety, and cross-functional collaboration to maximize fleet efficiency and deliver outstanding service in a fast-paced transportation environment.

Qualifications

• Experience in transportation, driver management, fleet operations, logistics, dispatch, operations or related field preferred.
• Strong leadership, supervisory, or people-management experience preferred.
• Knowledge of transportation operations, DOT regulations, and driver compliance preferred.
• Excellent communication, coaching, leadership, and conflict-resolution skills.

Responsibilities

• Lead, coach, mentor, and support a team of professional drivers.
• Build relationships through consistent communication, engagement, and support.
• Serve as primary point of contact for driver questions, concerns, and performance discussions.
• Foster professionalism, accountability, safety, and exceptional customer service.
• Conduct regular driver meetings, coaching sessions, and performance evaluations.
• Recognize and celebrate driver achievements, milestones, and outstanding performance.
• Provide guidance to help drivers achieve individual and team goals.
• Develop and implement strategies to improve driver satisfaction, retention, and morale.
• Maintain regular communication with drivers to address concerns and improve experience.
• Partner with recruiting and training to ensure onboarding and long-term success.
• Address employee relations matters professionally and fairly.
• Support programs focused on driver recognition, engagement, and career development.
• Help create a positive, inclusive work environment that encourages long-term commitment.
• Monitor driver productivity, attendance, service quality, and operational performance.
• Ensure compliance with company policies, DOT regulations, and service standards.
• Collaborate with dispatch, maintenance, safety, and operations to maximize performance.
• Assist with scheduling challenges, route optimization, and service recovery.
• Analyze operational metrics and implement corrective actions.
• Manage day-to-day issues balancing business objectives and employee needs.
• Identify opportunities to improve efficiency, productivity, customer satisfaction, and service delivery.
• Promote and reinforce a strong culture of safety.
• Ensure compliance with DOT regulations and industry standards.
• Investigate incidents and safety concerns, implementing corrective actions.
• Support new driver training and ongoing safety education programs.
• Maintain records related to driver qualifications, safety performance, and compliance.
• Work with safety teams to reduce risk and improve fleet safety performance.

Job description

Driver Operations Manager

Lead Drivers. Build Strong Teams. Drive Operational Excellence.

We're seeking an experienced and motivated Driver Operations Manager to join our team. In this role, you'll oversee a team of professional drivers while ensuring safe, efficient, and reliable transportation operations. As the primary leader and advocate for your drivers, you'll focus on driver performance, engagement, retention, compliance, and operational excellence.

This opportunity is ideal for someone who thrives in a fast-paced transportation environment, enjoys leading people, solving challenges, and creating a culture of accountability and success. Your leadership will directly impact service quality, fleet performance, driver satisfaction, customer experience, and overall business results.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Career Growth and Advancement Opportunities
• Supportive and Collaborative Team Environment

What You'll Do as a Driver Operations Manager:

Driver Leadership & Team Management

• Lead, coach, mentor, and support a team of professional drivers.
• Build strong relationships through consistent communication, engagement, and support.
• Serve as the primary point of contact for driver questions, concerns, and performance discussions.
• Foster a culture of professionalism, accountability, safety, and exceptional customer service.
• Conduct regular driver meetings, coaching sessions, and performance evaluations.
• Recognize and celebrate driver achievements, milestones, and outstanding performance.
• Provide guidance and support to help drivers achieve individual and team goals.

Driver Retention & Employee Engagement

• Develop and implement strategies that improve driver satisfaction, retention, and employee morale.
• Maintain regular communication with drivers to identify concerns, address challenges, and improve the overall driver experience.
• Partner with recruiting and training teams to ensure successful onboarding and long-term employee success.
• Address employee relations matters professionally, fairly, and effectively.
• Support programs focused on driver recognition, engagement, and career development.
• Help create a positive and inclusive work environment that encourages long-term commitment and success.

Operations & Performance Management

• Monitor driver productivity, attendance, service quality, and operational performance.
• Ensure compliance with company policies, operational procedures, and service standards.
• Collaborate with dispatch, maintenance, safety, and operations teams to maximize performance and efficiency.
• Assist with scheduling challenges, route optimization, and service recovery efforts.
• Analyze operational performance metrics and implement corrective actions when needed.
• Manage day-to-day operational issues while balancing business objectives and employee needs.
• Identify opportunities to improve efficiency, productivity, customer satisfaction, and service delivery.

Safety & Compliance

• Promote and reinforce a strong culture of safety throughout the operation.
• Ensure compliance with company policies, DOT regulations, and applicable industry standards.
• Investigate incidents, accidents, customer complaints, and safety concerns, implementing corrective actions when appropriate.
• Support new driver training and ongoing safety education programs.
• Maintain accurate records related to driver qualifications, safety performance, and compliance requirements.
• Work closely with safety teams to reduce risk and improve overall fleet safety performance.

Reporting & Cross-Functional Collaboration

• Maintain accurate driver, operational, and performance records.
• Track key performance indicators, retention trends, service levels, attendance, and safety metrics.
• Prepare reports and provide updates to leadership teams.
• Collaborate with cross-functional departments to support operational goals and workforce planning.
• Recommend process improvements that enhance driver performance, employee engagement, and service quality.
• Contribute to continuous improvement initiatives that support organizational success.

Qualifications for a Driver Operations Manager:

• Experience in transportation, driver management, fleet operations, logistics, dispatch, operations, or a related field preferred.
• Previous leadership, supervisory, or people-management experience strongly preferred.
• Knowledge of transportation operations, DOT regulations, and driver compliance requirements preferred.
• Strong communication, coaching, leadership, and conflict-resolution skills.
• Excellent organizational and time-management abilities.
• Ability to analyze operational data and make informed business decisions.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, decision-making, and leadership skills.
• Proficiency with transportation management systems, dispatch software, and Microsoft Office preferred.
• Professional, positive, and team-oriented attitude.
• Passion for developing employees and creating operational excellence.

Why Join Us?

• Lead a team that directly impacts customer satisfaction and business success.
• Play a critical role in driver performance, retention, and operational excellence.
• Build meaningful relationships with drivers and company leadership.
• Help shape a positive, high-performing workplace culture.
• Work in a collaborative environment that values leadership, innovation, and teamwork.
• Enjoy opportunities for professional growth and career advancement.