Driver Services Support Specialist — Licenses & Records

State of Wyoming; Cheyenne (WY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Hiring bonus

Health benefits

Job summary

The State of Wyoming is seeking a Driver Services Help Desk Specialist in Cheyenne to assist driver license examiners and the public with issuing licenses, IDs, and answering inquiries. The role emphasizes accuracy, regulatory compliance, and high-quality customer service.

Based in Cheyenne, this position supports various driver services activities, researches records, and communicates effectively with staff, law enforcement, and external agencies.

Qualifications

• Experience in driver services, motor vehicle administration, or related customer service environment.
• Knowledge of state driver licensing laws, federal regulations, and related policies.
• Strong customer service and professional communication with the public and agencies.
• Ability to research, interpret, and evaluate records for accuracy and compliance.
• Experience resolving complex issues in a fast-paced, detail-oriented setting.

Responsibilities

• Provide first-line response to driver services questions by phone and in person.
• Support driver license issuances, transfers, and identification card processing.
• Research records and ensure accuracy and compliance with laws and policies.
• Coordinate with law enforcement, courts, and other agencies as needed.
• Maintain knowledge of office procedures and driver services systems.

Skills

Driver services knowledge

Customer service

Record research

Regulatory knowledge

Problem solving

Computer skills

Education

Associate degree

Job description

The State of Wyoming is seeking a Driver Services Help Desk Specialist in Cheyenne to assist driver license examiners and the public with issuing licenses, IDs, and answering inquiries. The role emphasizes accuracy, regulatory compliance, and high-quality customer service.

Based in Cheyenne, this position supports various driver services activities, researches records, and communicates effectively with staff, law enforcement, and external agencies.