Driver License Field Supervisor | Lead a Customer-Driven Team

State of Wyoming; Sheridan (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation, sick leave, holidays

Retirement - Pension and 457(b)

Flexible schedules

Job summary

State of Wyoming, Department of Transportation, Sheridan, is seeking a Driver License Field Supervisor to lead a team of driver license examiners in delivering accurate, customer-focused service. The role oversees daily operations, ensures compliance with state and federal laws, and fosters a positive work environment, including travel to WYDOT locations as needed.

The position offers a $2,000 hiring bonus along with comprehensive benefits, paid time off, and retirement plans, emphasizing

Qualifications

• Bachelor's degree in Business or related field.
• 0-1 year of progressive work experience (Business) or 3-4 years with substitution.
• FBI background check and other screenings are required.

Responsibilities

• Supervise, train, and mentor driver license examiners.
• Manage scheduling, records, and reporting for the unit.
• Ensure compliance with state and federal laws and department rules.
• Provide outstanding customer service and resolve inquiries or issues.

Skills

Team Leadership

Customer Service

Communication

Interpersonal Skills

Conflict Resolution

Education

Bachelor's Degree (Business or related)

Tools

Driver License System (DLIS)

Job description

Open Until Filled

GENERAL DESCRIPTION:

A Driver License Field Supervisoris a public-facing, customer service-driven supervisory position. Duties include leading a team of driver license examiners to ensure efficient, accurate, and customer-focused service delivery. Manage daily operations, uphold compliance, and foster a positive work environment.

Nestled at the base of the dramatic Bighorn Mountains, Sheridan, Wyoming, offers an exceptional quality of life where outdoor adventure meets a vibrant, western community. Boasting no state income tax, a low cost of living, and a bustling historic downtown filled with local shops, craft breweries, and dining, Sheridan provides the perfect balance of small-town safety and high-caliber amenities. Whether you spend your weekends hiking, skiing, and fly-fishing in your backyard, or taking in the thriving local arts scene, working in Sheridan means leaving behind city traffic for wide-open spaces, pristine mountain air, and a welcoming, hard-working community where you can truly thrive both professionally and personally.

This Position Offers:
$2,000 Hiring Bonus (eligibility details in Notes Section)

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance

• Paid vacation, sick leave, FMLA, and holidays

• Retirement - Pension and 457(b) plans that help you build a secure future

• Flexible schedules and work-life balance options

• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE!Click here for detailed information, oryou can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:compensationcalculator.wyo.gov

Human Resource Contact: Stacy Woita [e-mail] 307-77-4423

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

• Team Leadership:Supervise, train, and mentor driver license examiners, providing guidance and support. Conduct performance evaluations, address any personnel matters, including terminating employees when necessary, and responsible for auditing work performance in the office.

• Operational Excellence:Ensure efficient workflow, manage scheduling, and resolve customer issues. Maintain accurate records and reporting. Responsible for the evaluation, review, and compliance with all state and federal laws regarding recording and withdrawal of driving privileges, as well as all transactions, documents, certifications, and reports of the work unit. Responsible for the intake, handling, and deposit of all funds received at the location, as well as the office administrative functions such as inventory, statements, etc.

• Compliance:Uphold strict adherence to state statute, federal regulations and department rules and regulations regarding Driver Services activities, including but not limited to the issuance of all types of licenses, identification cards, specialty identification cards, driver enforcement, and the evaluation of clients to ensure safety of our highways and .. Stay updated on policy changes and ensure team compliance..

• Customer Service:Foster a positive and welcoming environment for customers. Address inquiries, resolve concerns, and ensure a smooth licensing process. Responds to questions concerning state and federal policies and procedures, research driving records and provide documents to customers as needed..

• Collaboration: Partner with law enforcement, state agencies, and community organizations to promote safe driving practices and ensure public safety. Represents the department at meetings, conferences, workshops, etc.

PREFERENCES:

Experience: Proven supervisory experience in a customer service setting, preferably in a driver licensing or related field.
Skills:Excellent communication, interpersonal, and conflict resolution skills. Proficient in record-keeping and reporting.
Leadership:Ability to motivate, inspire, and guide a team towards achieving goals.

KNOWLEDGE:

Strong understanding of the following:

• Department rules, regulations, policies, procedures, driver licensing laws and personnel rules

• Driver License Information System and detecting fraudulent documents

• Medical, physical, visual, mental, and alcohol conditions as they pertain to driving

• Types of licenses to be issued relative to the weight of the vehicle

• Federal Motor Carrier Safety Regulations

MINIMUM QUALIFICATIONS:


Education:
Bachelor's Degree (typically in Business)

Experience:
0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner

OR

Education & ExperienceSubstitution:
3-4 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner

Certificates, Licenses, Registrations:
None

PHYSICAL WORKING CONDITIONS:


Travel is required to various WYDOT locations


NOTES:

• FLSA: Non-Exempt
  • Applicants must pass an FBI fingerprint check
  • Successful applicant will be subjected to a thorough background investigation
  • The Wyoming Department of Transportation is a Drug-Free Workplace
  • E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities
  • A valid Driver's License is required for the position
  • Travel expenses are reimbursed according to state policy
  • **Qualifying eligibility and criteria for the hiring bonus
    • Temporary employees accepting a full-time permanent position.
    • Current employees accepting a promotional opportunity - recruitment must have been opened to the public.
  • One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive; funds will be recouped from final pay.
    

Clickhere to view the State of Wyoming Classification and Pay Structure.

Clickhereto view the State of Wyoming Total Compensation Calculator.

URL:http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resource Contact: Stacy Woita [e-mail] 307-77-4423