Driver Safety & Incident Coordinator

CRST The Transportation Solution, Inc; Cedar Rapids, Northern (IA, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life and disability保险

Retirement savings with company match

Paid time off

Paid holidays

Parental leave

Employee discounts

Prescription drug benefits

Telemedicine services

Job summary

CRST The Transportation Solution, Inc. is hiring a Driver Services Coordinator onsite in Cedar Rapids, IA to support drivers with safety-related incidents and hours-of-service investigations. You will gather details, calm drivers, and coordinate with VRT and other teams.

You will manage incident reports, communicate action items, and assist the Driver Service Center front desk. A strong phone manner and meticulous record-keeping are essential.

Qualifications

• High school diploma or GED required.
• CRST background check and drug screen required.

Responsibilities

• Provide safety support to employees and independent contractors.
• Take first reports of incidents by phone and record information into incident tracking software.
• Coordinate incident responses with other departments and outside agencies (claims adjusters, towing services, HAZMAT).
• Communicate with drivers to obtain detailed information and provide action items per protocol.
• Generate end-of-shift reports and distribute them.
• Perform front desk duties at Driver Service Center.
• Validate and process invoices from hotels/taxi services.

Skills

Communication

Computer literacy

Calm under pressure

Attention to detail

Education

High school diploma or GED

Tools

Incident tracking software

Job description

CRST The Transportation Solution, Inc. is hiring a Driver Services Coordinator onsite in Cedar Rapids, IA to support drivers with safety-related incidents and hours-of-service investigations. You will gather details, calm drivers, and coordinate with VRT and other teams.

You will manage incident reports, communicate action items, and assist the Driver Service Center front desk. A strong phone manner and meticulous record-keeping are essential.