Driver Relations Manager

Jacko Logistics LLC; Vancouver (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

Jacko Logistics LLC in Vancouver, WA is seeking a Driver Relations Manager to serve as a key advocate, resource, and point of connection for our professional drivers. As our fleet grows beyond 300 drivers, you will own the driver orientation experience, resolve day-to-day questions, and ensure feedback is communicated across the organization.

You will spend most of your day talking directly with drivers, coordinating with Operations, Recruiting, Safety, HR, Payroll, Maintenance, and Accounting

Qualifications

• Experience working with professional drivers
• Direct trucking experience strongly preferred
• Experience in operations, recruiting, HR, or fleet-management

Responsibilities

• Own the driver orientation experience from arrival through completion, helping new drivers get started successfully and understand Jacko's expectations, systems, resources, and culture.
• Serve as a primary resource and advocate for our drivers, creating a trusted place for them to bring questions, concerns, feedback, and ideas.
• Communicate with drivers daily by phone, text, and in person regarding a wide variety of operational, administrative, and employee-related needs.
• Build relationships across our fleet and proactively check in with drivers—not just when there is a problem.
• Work closely with Operations, Recruiting, Safety, HR, Payroll, Maintenance, and Accounting to get drivers the answers and support they need.
• Help translate driver feedback back to leadership and other departments so we can identify trends, improve processes, and strengthen the overall driver experience.
• Assist drivers with company technology, applications, paperwork, policies, benefits questions, and other resources.
• Help identify and resolve driver concerns before they become larger retention or operational issues.
• Support driver engagement, recognition, retention initiatives, and company events.
• Maintain strong organization and follow-through while managing conversations and requests from multiple drivers throughout the day.

Skills

Excellent communicator

Relationship builder

Organized

Time management

Cross-functional collaboration

Problem-solving

Job description

Jacko Logistics is looking for a Driver Relations Manager to serve as a key advocate, resource, and point of connection for our professional drivers.

As our fleet continues to grow to 300+ drivers, we want to make sure the driver experience grows with it. This role will be responsible for building strong relationships with our drivers, leading the driver orientation experience, helping resolve day-to-day questions and concerns, and making sure driver feedback is effectively communicated across the organization. You'll spend a significant part of your day talking directly with drivers, solving problems, coordinating with operations and other departments, and making sure our drivers feel heard, supported, and connected to the company.

What You'll Do

• Own the driver orientation experience from arrival through completion, helping new drivers get started successfully and understand Jacko's expectations, systems, resources, and culture.
• Serve as a primary resource and advocate for our drivers, creating a trusted place for them to bring questions, concerns, feedback, and ideas.
• Communicate with drivers daily by phone, text, and in person regarding a wide variety of operational, administrative, and employee-related needs.
• Build relationships across our fleet and proactively check in with drivers—not just when there is a problem.
• Work closely with Operations, Recruiting, Safety, HR, Payroll, Maintenance, and Accounting to get drivers the answers and support they need.
• Help translate driver feedback back to leadership and other departments so we can identify trends, improve processes, and strengthen the overall driver experience.
• Assist drivers with company technology, applications, paperwork, policies, benefits questions, and other resources.
• Help identify and resolve driver concerns before they become larger retention or operational issues.
• Support driver engagement, recognition, retention initiatives, and company events.
• Maintain strong organization and follow-through while managing conversations and requests from multiple drivers throughout the day.

What We're Looking For

We're looking for someone who genuinely enjoys working with people and knows how to build trust with different personalities.

The right person will be approachable, organized, responsive, and comfortable having both positive and difficult conversations. You'll need to be able to listen to a driver, understand what they actually need, and then work across the organization to help find a solution.

You should be someone who:

• Is an excellent communicator and relationship builder.
• Can comfortably interact with a large and diverse fleet of professional drivers.
• Is highly organized and efficient with their time.
• Can juggle multiple conversations, priorities, and follow-ups without letting things fall through the cracks.
• Has strong problem-solving skills and knows when to resolve something independently versus when to involve another department.
• Can remain professional and level-headed during difficult or emotional conversations.
• Enjoys working cross-functionally and bringing people together to solve problems.
• Has trucking, transportation, driver relations, operations, recruiting, HR, or fleet-management experience. Direct trucking experience is strongly preferred.

Why Jacko Logistics?

Jacko Logistics is a rapidly growing transportation company headquartered in Vancouver, Washington, operating throughout the Western United States.

We believe professional drivers are at the center of our business. As we continue growing our fleet, this position will have the opportunity to directly influence how drivers experience Jacko-from their first day in orientation through their day-to-day life on the road.

This is an opportunity for someone who wants to be more than an administrator. We're looking for someone who wants to know our drivers, advocate for them, solve problems, and help us build a driver experience that keeps great people here.