Driver Records & Licensing Technician

ilsos; Springfield (IL); On-site; USD 43,000 - 61,000; Full time

Job summary

Office of the Illinois Secretary of State in Springfield, IL seeks a Motor Vehicle Regulations Technician I to review and analyze DL/ID applications, provide routine information by phone, and issue corrected documents. The role supports the Central Issuance program and requires independent work within a team.

The position emphasizes knowledge of the Illinois Vehicle Code, strong written and oral communication, and clerical accuracy.

Qualifications

• Knowledge of Illinois Vehicle Code sections relevant to license/ID issuance.
• Ability to analyze applications and determine errors or denials.
• Experience handling routine inquiries via phone or mail.

Responsibilities

• Review license/ID applications and exception reports for errors and eligibility.
• Provide routine information by phone regarding records, status, and corrections.
• Authorize cancellations or clearances for non-compliant or corrected cases.
• Correspond with applicants to arrange corrected DL/ID issuance.
• Ensure consistent application of Central Issuance rules.

Skills

Vehicle Code knowledge

Data review

Telephone customer service

Administrative procedures

Education

High school diploma

1 year clerical experience

Tools

DL/ID processing system

Job description

Office of the Illinois Secretary of State in Springfield, IL seeks a Motor Vehicle Regulations Technician I to review and analyze DL/ID applications, provide routine information by phone, and issue corrected documents. The role supports the Central Issuance program and requires independent work within a team.

The position emphasizes knowledge of the Illinois Vehicle Code, strong written and oral communication, and clerical accuracy.