Driver Operations Manager - White-Glove Delivery Lead

Temco Logistics; Hamilton (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Temco Logistics, a Home Depot subsidy, seeks a Driver Manager to lead final mile operations for home appliance installations. You will coach drivers, ensure DOT compliance, and uphold Temco’s white-glove service standards.

Join a team focused on safety, customer satisfaction, and operational excellence. This role reports into the Driver Management organization and requires hands-on leadership in a high-volume environment.

Qualifications

• Home Appliance Installation or mechanical aptitude who can learn the home appliance installation process.
• Transportation Operations knowledge (Routing, Scheduling, DOT & Safety Compliance)
• Hands on leadership. Ability to fill in during absences, or busy business seasons.

Responsibilities

• Monitor on‑road operations and support drivers with calls, exceptions, and issue resolution
• Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team
• Train and onboard new customer service staff
• Build office and driver schedules and ensure hours adherence
• Review payroll accuracy and partner with Driver Managers on route adjustments
• Manage check‑in compliance and daily exception processing (MARS, reschedules, cancellations)
• Order office supplies and maintain proper staging of product and paperwork
• Support inbound/outbound processes in 3PL locations
• Investigate freight and Sedgewick claims
• Assess waste/recycling operations and recommend improvements
• Lead and support drivers daily to ensure readiness and success.
• Monitor performance metrics and coach for improvement.
• Oversee DOT compliance and safety standards for drivers and equipment.
• Conduct on‑road observations and Safe Work Habits Assessments.
• Partner with operations to optimize routes and maintain fairness.
• Drive a culture of professionalism and customer satisfaction.

Skills

Home appliance installation

Transportation operations

Hands-on leadership

Job description

Temco Logistics, a Home Depot subsidy, seeks a Driver Manager to lead final mile operations for home appliance installations. You will coach drivers, ensure DOT compliance, and uphold Temco’s white-glove service standards.

Join a team focused on safety, customer satisfaction, and operational excellence. This role reports into the Driver Management organization and requires hands-on leadership in a high-volume environment.