Driver Operations Manager - White-Glove Delivery

Home Depot; Mesa (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a Driver Manager to join our team and help us deliver exceptional service in the final mile. You will drive operational excellence and driver success through proactive engagement, compliance oversight, and performance coaching in a white-glove delivery environment for Home Appliance Installation.

Key duties include monitoring on‑road operations, reviewing routing for efficiency and DOT compliance, training staff, building driver

Qualifications

• Must have experience with home appliance installation or mechanical aptitude to learn the process.
• Knowledge of routing, scheduling, DOT and safety compliance in transportation operations.
• Demonstrated hands-on leadership, ability to cover in absences or peak times.

Responsibilities

• Monitor on-road operations and support drivers with calls, exceptions, and issue resolution.
• Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team.
• Train and onboard new customer service staff.
• Build office and driver schedules and ensure hours adherence.
• Review payroll accuracy and partner with Driver Managers on route adjustments.
• Manage check-in compliance and daily exception processing (MARS, reschedules, cancellations).
• Order office supplies and maintain proper staging of product and paperwork.
• Support inbound/outbound processes in 3PL locations.
• Investigate freight and Sedgewick claims.
• Assess waste/recycling operations and recommend improvements.
• Lead and support drivers daily to ensure readiness and success.
• Monitor performance metrics and coach for improvement.
• Oversee DOT compliance and safety standards for drivers and equipment.
• Conduct on-road observations and Safe Work Habits Assessments.
• Partner with operations to optimize routes and maintain fairness.
• Drive a culture of professionalism and customer satisfaction.

Skills

Home Appliance Installation

Transportation Operations

Hands on leadership

Job description

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a Driver Manager to join our team and help us deliver exceptional service in the final mile. You will drive operational excellence and driver success through proactive engagement, compliance oversight, and performance coaching in a white-glove delivery environment for Home Appliance Installation.

Key duties include monitoring on‑road operations, reviewing routing for efficiency and DOT compliance, training staff, building driver