Driver Operations Leader: Dispatch & Scheduling

Quality Carriers, Inc.; Northern (KY); Hybrid; USD 65,000 - 70,000; Full time

Job summary

Quality Carriers, Inc. is seeking a Driver Operations Specialist in Williamsport, MD to manage day-to-day driver activities for up to 30 drivers.

The role requires on-call coverage due to 24/7 operations and involves dispatching, load planning and robust customer service. You will ensure DOT compliance, monitor hours of service in ELD systems, and collaborate with Operations and Safety to optimize driver earnings and on-time performance.

Qualifications

• 4+ years truck transportation industry experience or 4-year degree preferred.
• 2+ years of experience in a leadership or management position.
• Excellent communication and interpersonal skills.
• Experience with DOT Requirements, CSA expectations and Safety procedures.
• Highly proficient computer skills. Must be comfortable using a computer and various software programs.
• Ability to travel multiple times per year as needed for training and career development purposes.

Responsibilities

• This position serves as the primary day-to-day contact for an assigned group of drivers (up to 30) with dispatching, load planning and customer service responsibilities.
• Maintain a driver calendar to plan time off and ensure home-time requirements.
• Review performance bonus results quarterly and provide feedback to maximize earnings.
• Daily safety engagement with drivers; ensure hours of service are updated in the ELD system.
• Coordinate with Operations, Scheduling and Equipment Planning to maximize driver earnings and meet service expectations.
• Pre-trip and dispatch loads to ensure 95% on-time service; use ISAAC tablets, TMW, and TotalMail as needed.

Skills

Excellent communication

DOT requirements

Leadership experience

Computer skills

Travel ability

Education

4-year degree preferred

4+ years trucking/transportation experience

Tools

ISAAC tablets

TMW

TotalMail

Job description

Quality Carriers, Inc. is seeking a Driver Operations Specialist in Williamsport, MD to manage day-to-day driver activities for up to 30 drivers.

The role requires on-call coverage due to 24/7 operations and involves dispatching, load planning and robust customer service. You will ensure DOT compliance, monitor hours of service in ELD systems, and collaborate with Operations and Safety to optimize driver earnings and on-time performance.