Driver Operations & Customer Service Coordinator

Marten Transport; Monroe (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Marten Transport in Monroe, Georgia is looking for a candidate to serve as a driver's representative in operations. The successful applicant will manage driver performance, ensuring customer satisfaction and effective communication regarding loads and company information.

The role includes supervising fleets, handling customer inquiries, and maintaining service levels. A bachelor's degree in business or a related field is required, alongside excellent communication skills and the ability to operate in a fast-paced environment.

Responsibilities

• Serve as driver's representative in operations and manage drivers' performance.
• Communicate load information, advances, purchase orders, and maintenance coordination.
• Accountable for customer inquiries, load solicitations, and service reporting.
• Supervise and monitor trailer pools in the respected market.
• Maintain and monitor the service levels provided to Marten's customers.

Skills

Excellent verbal and written communication skills

Ability to handle a fast-paced work environment

Ability to prioritize and handle multiple tasks

Ability to isolate and solve problems efficiently

Education

Bachelor degree in business, logistics, marketing, or other related majors

Job description

Marten Transport in Monroe, Georgia is looking for a candidate to serve as a driver's representative in operations. The successful applicant will manage driver performance, ensuring customer satisfaction and effective communication regarding loads and company information.

The role includes supervising fleets, handling customer inquiries, and maintaining service levels. A bachelor's degree in business or a related field is required, alongside excellent communication skills and the ability to operate in a fast-paced environment.