Driver License Technician in Training

Colorado Department of Revenue; Montrose (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PERA retirement benefits

Health insurance (Medical, Dental, Vis

Disability coverage (Short-Term & Long

Life and AD&D Insurance

FSAs

Paid Holidays

Job summary

Colorado Department of Revenue (DMV division) seeks a Driver License Technician Trainee in Montrose to learn and perform processing of driver licenses and identification documents, while ensuring compliance with state laws and policies. Training is provided with potential promotion after certification.

The role emphasizes customer service, accurate cash handling, and clear communication in a fast-paced, high-service environment.

Qualifications

• 1 year of experience in a customer service role.
• College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)

Skills

Customer service

Conflict resolution

Problem solving

Written communication

Collaboration

Cash handling

Job description

Colorado Department of Revenue (DMV division) seeks a Driver License Technician Trainee in Montrose to learn and perform processing of driver licenses and identification documents, while ensuring compliance with state laws and policies. Training is provided with potential promotion after certification.

The role emphasizes customer service, accurate cash handling, and clear communication in a fast-paced, high-service environment.