Driver License Services Team Leader

State of Mississippi; Florence (MS); On-site; USD 37,000 - 64,000; Full time

Job summary

State of Mississippi in Rankin County seeks a Customer Service Team Leader to supervise customer service staff, analyze data, and recommend policy changes. The role involves coordinating training and performance assessments while ensuring quality service to the public.

Responsibilities include preparing daily license and revenue reports, working with internal and external stakeholders, and guiding staff through supervisory processes.

Qualifications

• High school diploma or equivalent; 6–8 years of experience with 2 years in supervision.
• Strong customer service and communication skills.
• Ability to multi-task and work well with others.

Responsibilities

• Supervise customer service staff within a specific area.
• Hire recommendations, training, planning, and performance assessment.
• Prepare daily reports of licenses issued and monies received.
• Analyze data related to quality and performance and recommend policy changes.
• Interact with internal and external stakeholders.

Skills

Attentiveness

Patience

Communication Skills

Problem Solving

Self-Control

Education

High School Diploma

Job description

State of Mississippi in Rankin County seeks a Customer Service Team Leader to supervise customer service staff, analyze data, and recommend policy changes. The role involves coordinating training and performance assessments while ensuring quality service to the public.

Responsibilities include preparing daily license and revenue reports, working with internal and external stakeholders, and guiding staff through supervisory processes.