Driver License Services Associate - Entry-Level CSR

State of Mississippi; Gulfport (MS); On-site; USD 29,000 - 35,000; Full time

Job summary

State of Mississippi in Harrison County, MS, is hiring an entry-level Customer Service Representative I to assist customers with driver’s licenses, permits, and related records. The role includes administering tests, issuing licenses, and processing firearm permits, with daily data maintenance and reporting requirements.

The position emphasizes attentiveness, patience, and strong communication skills to serve the public while ensuring compliance with policies and procedures.

Qualifications

• High School diploma or equivalent required.
• 0–1 year of experience.
• Excellent communication and customer-service skills.
• Ability to follow procedures and multi-task.
• Must possess valid driver's license.

Responsibilities

• Issue driver’s licenses and firearm permits per policies.
• Administer vision and written tests.
• Assist public in issuing and renewing licenses.
• Maintain records in database and prepare reports.
• Respond to questions and provide information to customers.

Skills

Attentiveness

Patience

Communication Skills

Problem Solving

Self-Control

Education

High School Diploma or equivalent

Job description

State of Mississippi in Harrison County, MS, is hiring an entry-level Customer Service Representative I to assist customers with driver’s licenses, permits, and related records. The role includes administering tests, issuing licenses, and processing firearm permits, with daily data maintenance and reporting requirements.

The position emphasizes attentiveness, patience, and strong communication skills to serve the public while ensuring compliance with policies and procedures.