Driver Insurance Support Coordinator

Cottingham & Butler; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Subsidized Parking

Company-paid Term Life/AccidentalDeath

Job summary

Cottingham & Butler is seeking a Contractor Service Coordinator in Dubuque, IA. You will be the reliable point of contact for customers, handling inquiries, processing requests, and ensuring coverage information is accurate.

You will collaborate with customers, partners, and internal teams to ensure a smooth, positive experience. The role emphasizes organization, strong communication, and eagerness to learn in a fast-paced environment, with benefits starting on day one.

Qualifications

• Experience in transportation industry or commercial/personal lines insurance is a plus but not required.
• Excellent customer service or client support experience is beneficial.
• Ability to learn new processes, products, and industry knowledge quickly.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a fast-paced environment.
• Strong analytical, problem-solving, and teamwork skills.

Responsibilities

• Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.
• Review coverage information for accuracy and coordinate updates when needed.
• Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.
• Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

Skills

Customer service

Organization

Verbal & written communication

Analytical/problem-solving

Teamwork

Learn new processes

Job description

Cottingham & Butler is seeking a Contractor Service Coordinator in Dubuque, IA. You will be the reliable point of contact for customers, handling inquiries, processing requests, and ensuring coverage information is accurate.

You will collaborate with customers, partners, and internal teams to ensure a smooth, positive experience. The role emphasizes organization, strong communication, and eagerness to learn in a fast-paced environment, with benefits starting on day one.