Contractor Service Coordinator - Insurance & Customer Support

CBCS; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

PTO/Paid Holidays

Disability (ST & LT)

Maternity/Parental Leave

Parking

Term Life/AD&D Insurance

Job summary

Cottingham & Butler is seeking a Contractor Service Coordinator to support independent drivers with coverage information, applications, and billing. You will work with customers, partners, and team members to ensure a smooth and accurate experience while learning and growing in a dynamic environment.

The role emphasizes strong communication, organization, and problem-solving skills, with full-time benefits starting day one. Prior transportation or insurance exposure is a plus.

Qualifications

• Excellent customer service or client support experience is beneficial.
• Ability to learn new processes, products, and industry knowledge quickly.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a fast-paced environment.
• Experience in the transportation industry and insurance is a plus but not required.

Responsibilities

• Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.
• Review coverage information for accuracy and coordinate updates when needed.
• Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.
• Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

Skills

Customer service

Communication

Organization

Analytical skills

Teamwork

Job description

Cottingham & Butler is seeking a Contractor Service Coordinator to support independent drivers with coverage information, applications, and billing. You will work with customers, partners, and team members to ensure a smooth and accurate experience while learning and growing in a dynamic environment.

The role emphasizes strong communication, organization, and problem-solving skills, with full-time benefits starting day one. Prior transportation or insurance exposure is a plus.