Driver & ID Services Specialist — Customer‑Centric

State of Iowa - Executive Branch; Coralville (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

IPERS retirement

Paid time off

9 holidays per year

401A plan

Job summary

The Iowa Department of Transportation seeks a Driver & Identification Service Center Specialist to assist customers with licenses and IDs in a fast-paced environment, supporting the mission of safe transportation. You will apply REAL ID standards, administer tests, review eligibility, and mentor teammates, with occasional travel within the state.

Expect a comprehensive benefits package and opportunities for professional growth as you contribute to Iowa's transportation system.

Qualifications

• High school diploma or GED required.
• Experience in clerical or customer service work preferred.
• Must pass background checks and maintain certifications after hire.

Responsibilities

• Serve as contact for questions via phone, tests, licenses and IDs.
• Provide expert knowledge on license eligibility and ID requirements.
• Administer and score motor vehicle tests and driving examinations.
• Review records to determine issuance eligibility.
• Support teammates with training and mentoring.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

The Iowa Department of Transportation seeks a Driver & Identification Service Center Specialist to assist customers with licenses and IDs in a fast-paced environment, supporting the mission of safe transportation. You will apply REAL ID standards, administer tests, review eligibility, and mentor teammates, with occasional travel within the state.

Expect a comprehensive benefits package and opportunities for professional growth as you contribute to Iowa's transportation system.