Driver

Trailborn; Jackson, Northern (WY, KY); Hybrid; USD 19,000 - 29,000; Full time

Job summary

Trailborn in Jackson Hole, WY is seeking a friendly and reliable Hotel Shuttle Driver to transport guests to and from the airport and local attractions. You will uphold excellent customer service, maintain a clean vehicle, and ensure a safe, pleasant transportation experience for all guests.

The role requires valid driver's license, prior shuttle or hospitality experience preferred, plus flexibility to work evenings, weekends, and holidays.

Qualifications

• Valid driver's license and clean driving record.
• Experience with shuttle driving or hospitality is preferred.
• Luggage handling capability is required.
• Strong customer service and communication skills.
• Knowledge of local area is a plus.
• Ability to work flexible hours, including evenings, weekends and holidays.
• Ability to navigate in varying weather and traffic conditions.
• Regular interaction with hotel guests and staff.

Responsibilities

• Guest transportation and bell stand support.
• Safely operate shuttle vehicle along routes and schedules.
• Provide pick-up/drop-off at airports and downtown attractions.
• Assist guests with luggage loading/unloading.
• Support bell staffing when not driving.
• Greet guests in a friendly, professional manner.
• Answer questions about hotel services and local attractions.
• Resolve guest concerns or escalate as needed.
• Follow traffic laws, hotel policies, and DOT regulations.
• Perform pre-trip and post-trip inspections.
• Report maintenance issues or incidents immediately.
• Keep shuttle clean and fueled; maintain logs.
• Coordinate with transportation manager on delays or changes.
• Maintain clear communication via phone/radio with safety protocols.

Skills

Driver's license

Shuttle driving

Hospitality experience

Luggage handling

Customer service

Communication skills

Local knowledge

Flexible hours

Weather conditions

Guest interaction

Shift work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Driver

Trailborn Jackson Hole, Jackson, WY, US

8 days ago Requisition ID: 1901

Position Summary

The Hotel Shuttle Driver is responsible for safely transporting hotel guests to and from airport and town square. This role focuses on providing excellent customer service, maintaining vehicle cleanliness, and ensuring a reliable and pleasant transportation experience for all guests.

Key Responsibilities

Guest Transportation and Bell stand

Safely operate the hotel’s shuttle vehicle along assigned routes and schedules.

Provide pick-up and drop-off services for guests at airports and downtown attractions.

Assist guests with luggage and ensure proper loading/unloading.

Provide support for Bell Staffing needs when not performing assigned driver duties.

Customer Service

Greet all guests in a friendly and professional manner.

Answer questions about hotel services, local attractions, and travel information.

Provide exceptional hospitality and resolve guest concerns promptly or escalate as needed.

Safety & Compliance

Follow all traffic laws, hotel policies, and DOT regulations.

Conduct pre-trip and post-trip inspections of the shuttle vehicle.

Report maintenance issues, accidents, or incidents immediately to management.

Vehicle Maintenance

Keep the shuttle clean, fueled, and in good working condition.

Complete mileage logs and transportation records as required.

Coordination & Communication

Coordinate with the transportation manager regarding guest pick-ups, delays, or schedule changes.

Maintain clear communication via phone or radio while adhering to safety protocols.

Qualifications

Valid driver’s license with a clean driving record.

Previous shuttle driving, commercial driving, or hospitality experience preferred.

Ability to lift and carry luggage (usually 30–50 lbs).

Strong customer service and communication skills.

Knowledge of the local area is a plus.

Ability to work flexible hours, including evenings, weekends, and holidays.

Frequent driving in varying weather and traffic conditions.

Regular interaction with hotel guests and staff.

May involve early morning, late-night, or split shifts depending on hotel needs.