Driven Inside Sales Pro – Building Materials

US LBM Holdings, LLC; Erlanger (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

KI Lumber & Building Materials, a division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to support new and existing customers, provide product support, and prepare quotes and product dimensions both in person and by phone.

Key duties include handling inquiries, generating sales calls, processing orders and returns, coordinating deliveries, maintaining inventory, and building strong customer relationships to resolve issues.

Qualifications

• High School Diploma or GED required.
• 1–3 years of building material industry experience.
• 1–3 years of inside sales experience preferred.

Responsibilities

• Respond to customer inquiries regarding product selection, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work orders, credit returns, returns authorizations, pick tickets, and service requests; file paperwork accordingly.
• Coordinate purchase and delivery of special products; obtain pricing specifications, usage and availability.
• Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer service

Oral & written communication

Interpersonal skills

Inventory control

Construction industry knowledge

Education

High School Diploma or GED

Tools

Cash register

Computer basics

Calculator

Job description

KI Lumber & Building Materials, a division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to support new and existing customers, provide product support, and prepare quotes and product dimensions both in person and by phone.

Key duties include handling inquiries, generating sales calls, processing orders and returns, coordinating deliveries, maintaining inventory, and building strong customer relationships to resolve issues.