Drive-In General Manager: Lead Teams & Delight Guests

Sonic-Drive--in; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

SONIC Drive-In is seeking a General Manager to lead and train crew, carhops, and management staff to deliver fast, clean, and friendly service. You will direct operations, maintain staffing, inventory, and records, and ensure adherence to policies while resolving guest requests professionally.

The role emphasizes training, scheduling, cost control, and implementing action plans to improve financial and sales performance, with a focus on customer experience and teamwork.

Responsibilities

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Job description

SONIC Drive-In is seeking a General Manager to lead and train crew, carhops, and management staff to deliver fast, clean, and friendly service. You will direct operations, maintain staffing, inventory, and records, and ensure adherence to policies while resolving guest requests professionally.

The role emphasizes training, scheduling, cost control, and implementing action plans to improve financial and sales performance, with a focus on customer experience and teamwork.